Passenger Attendants
Also called: Bus Aide, Bus Assistant, Bus Attendant, Bus MonitorProvide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
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What the data says: AI could halve the time on 4 of its 12 tasks, and jobs are projected to grow 6.0% by 2035. How to think about this →
About this projection
BLS builds AI into its projections where the research supports it: “BLS generally applies adjustments based on this research conservatively, where there is convincing evidence for a change.”
It also notes a limit: “BLS projection methods are not designed to capture extremely rapid technological change.”
On its AI exposure groups, BLS says exposure “does not imply job loss.”
Recent conditions
- In 2024, 5.9% of people in this work were unemployed, against 3.8% across all occupations Census ACS 2024
- From Sep 2025 to Aug 2026, 9.0 hires for every 10 job openings in transportation, warehousing, and utilities, which employs about 85% of people in this work, against 7.3 across all industries BLS JOLTS
One box per opening, filled for each hire; hires beyond the openings are added in a lighter shade. Higher can mean openings get filled, or that people leave often; lower, that jobs go unfilled, or hiring is slow.9.0 this industry7.3 all industries
Median pay by state BLS OEWS May 2025, state estimates
Tap a state for its figures.
Median pay in every state
| State | Median | Middle half earn | Jobs |
|---|---|---|---|
| Alaska | $54,290 | $54,290 to $54,290 | 220 |
| Arizona | $36,820 | $36,780 to $40,080 | 250 |
| California | $43,340 | $37,060 to $50,210 | 2,810 |
| Colorado | $37,550 | $36,700 to $37,850 | 870 |
| Connecticut | $34,320 | $34,320 to $42,420 | 110 |
| District of Columbia | $52,730 | $44,480 to $54,180 | 710 |
| Florida | $29,680 | $27,970 to $39,990 | 2,590 |
| Georgia | $26,330 | $23,970 to $28,500 | not published |
| Hawaii | $42,360 | $36,480 to $46,290 | 610 |
| Illinois | $38,930 | $38,930 to $38,930 | 1,700 |
| Kentucky | $44,810 | $44,810 to $44,810 | not published |
| Maryland | $33,350 | $33,340 to $36,460 | 950 |
| Massachusetts | $43,350 | $37,470 to $45,310 | 1,330 |
| Michigan | $40,250 | $38,820 to $40,260 | 840 |
| Missouri | $34,110 | $31,850 to $35,270 | 480 |
| Nevada | $32,130 | $27,050 to $40,230 | 90 |
| New Jersey | $39,760 | $39,710 to $41,320 | 640 |
| New York | $41,590 | $40,240 to $41,880 | 3,190 |
| North Carolina | $35,740 | $32,470 to $40,930 | 110 |
| Ohio | $26,220 | $25,770 to $31,520 | not published |
| Oklahoma | $32,920 | $27,570 to $33,150 | 40 |
| Oregon | $39,910 | $36,980 to $39,940 | not published |
| Pennsylvania | $33,000 | $32,840 to $36,470 | 500 |
| South Carolina | $28,710 | $27,720 to $36,640 | 120 |
| Tennessee | $27,380 | $21,970 to $33,890 | 300 |
| Texas | $31,230 | $29,570 to $34,030 | 5,170 |
| Utah | $25,840 | $24,170 to $25,840 | 370 |
| Virginia | $38,810 | $32,620 to $49,090 | 70 |
| Washington | $41,760 | $41,090 to $45,480 | 900 |
| Wisconsin | $24,650 | $21,900 to $27,100 | 330 |
Nationally: $37,720. Shades run from the lowest state median to the highest; a territory below that range takes the lightest. How to read this
How AI touches the work
What AI could speed up, task by task, and where people already use it.
AI could halve the time on 4 of its 12 tasks
| AI rating | Its main tasks | Share of Claude conversations May 2026 |
|---|---|---|
| Not much | Perform equipment safety checks prior to departure. | Not published |
| AI + software | Respond to passengers' questions, requests, or complaints. | 0.01% |
| Not much | Determine or facilitate seating arrangements. | Not published |
| Not much | Explain and demonstrate safety procedures and safety equipment use. | under 0.01% |
| AI + software | Greet passengers boarding transportation equipment and announce routes and stops. | Not published |
| Not much | Open and close doors for passengers. | Not published |
See all 12 tasks
| Not much | Signal transportation operators to stop or to proceed. | Not published |
| Not much | Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps. | Not published |
| Not much | Provide boarding assistance to elderly, sick, or injured people. | Not published |
| AI + software | Provide customers with information on routes, gates, prices, timetables, terminals, or concourses. | 0.02% |
| AI + software | Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking. | Not published |
| Not much | Adjust window shades or seat cushions at the request of passengers. O*NET flags this task's ratings as uncertain | Not published |
Ordered by how important O*NET's respondents rate each task (1 to 5) times the share who say it is part of their job. The ordering is ours. 3 of the 12 have a published share of Claude conversations; “not published” means too few conversations for Anthropic to publish a figure.
Where people already use AI
The tasks above say what AI could speed up. This shows what people are using it for. Its 12 tasks fall under 7 work activities that many occupations share, and Microsoft counted how often each one came up in 200,000 conversations with its Copilot assistant in 2024.
- #11 Provide information to guests, clients, or customers
- #12 Explain regulations, policies, or procedures
- #19 Provide general assistance to others, such as customers, patrons, or motorists
| Work activity | This occupation's tasks under it | People asked AI for help in 10,000 conversations |
AI did it for them in 10,000 conversations |
|---|---|---|---|
| Provide general assistance to others, such as customers, patrons, or motorists | |||
| Provide information to guests, clients, or customers | |||
| Explain regulations, policies, or procedures | |||
| Evaluate the quality or accuracy of data | |||
| Maintain operational records | |||
| Operate transportation equipment or vehicles | |||
| Signal others to coordinate work activities |
How people in this work use Claude
What people in this work made with Claude % of conversations
- An explanation or answer49%
- Advice or a recommendation31%
- A plan or strategy6%
- Data or a spreadsheet1%
- An email or message1%
How they worked with Claude
4% of these conversations were about work. Anthropic Economic Index, May 2026.
How to read this
Work activities come from O*NET, which links every task to the broader activities it involves. Microsoft's figures are for the activity across everyone who used Copilot, not for passenger attendants specifically. Copilot is a general chat assistant; dedicated coding tools are not included, so programming help is under-counted here. Activities are listed by how many of this occupation's tasks fall under them.
The task ratings say whether AI could halve the time a task takes: on its own (“AI alone”), or with software built on it (“AI + software”). They were made by people in 2023 (Eloundou et al.). Claude's share is the task's share of all Claude.ai conversations in May 2026; Anthropic doesn't publish a task with too few conversations. None of these add up to the BLS exposure group, which combines five research measures.
More in the Guide: task ratings · task order · work activities · Copilot figures · Claude
High exposure doesn't mean fewer jobs
BLS projects most occupations in its two most exposed groups to grow: 141 of 206 rated Very high and 165 of 206 rated High. Each dot is one of the 831 occupations BLS rates.
Career moves into and out of this occupation
From moves between occupations found in online resumes, 2002–2016. Career changes only: a first job after school isn't a move.
Where people moved next
of 2,002 moves out
- 1 First-Line Supervisors of Retail Sales Workers High -3.7% 9%
- 2 Customer Service Representatives Very high -5.3% 8%
- 3 Heavy and Tractor-Trailer Truck Drivers Moderate +3.8% 7%
- 4 Designers, All Other High +1.2% 7%
- 5 General and Operations Managers High +5.0% 6%
Where people moved in from
of 1,870 moves in
- 1 Customer Service Representatives Very high -5.3% 10%
- 2 Childcare Workers Moderate -2.0% 10%
- 3 First-Line Supervisors of Retail Sales Workers High -3.7% 8%
- 4 Retail Salespersons Very high -0.3% 6%
- 5 Cashiers High -6.5% 4%
Resumes over-represent younger, white-collar job-seekers and moves into management. Schubert, Stansbury and Taska (resume data).
Education and training for the occupation
Census survey (American Community Survey)
- 10% less than high school
- 37% high school
- 25% some college
- 15% associate's
- 8% bachelor's
- 5% master's
Census ACS 2024, all workers in this occupation · 262 people surveyed.
Jobs that require a credential BLS Occupational Requirements Survey 2023
BLS publishes no credential figures for this occupation.
Look up certifications, training and licenses U.S. Department of Labor
- Certification Finder ↗ certifications CareerOneStop lists for this occupation
- Training Finder ↗ schools and programs, nationwide; narrow the place there
- License Finder ↗ licenses by state
- Apprenticeships: DOL's list of apprenticeable occupations doesn't include this one.
These open in a new tab and send only the occupation's public code. More in the Guide
BLS AI exposure categories (Aug 2026) · BLS Employment Projections 2025–35 · O*NET 31.0 · Task ratings: Eloundou et al., Science (2024) · Microsoft "Working with AI" v1.1 · Anthropic Economic Index (2026-06-26) · Schubert, Stansbury and Taska · NCES CIP–SOC · Census ACS 2024 · BLS JOLTS
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