First-Line Supervisors of Gambling Services Workers
Also called: Casino Shift Manager (CSM), Floor Supervisor, Slot Supervisor, Table Games SupervisorDirectly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
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What the data says: AI could halve the time on 15 of its 30 tasks, yet jobs are projected to grow 3.5% by 2035. How to think about this →
About this projection
BLS builds AI into its projections where the research supports it: “BLS generally applies adjustments based on this research conservatively, where there is convincing evidence for a change.”
It also notes a limit: “BLS projection methods are not designed to capture extremely rapid technological change.”
On its AI exposure groups, BLS says exposure “does not imply job loss.”
Recent conditions
- In 2024, 3.8% of people in this work were unemployed, against 3.8% across all occupations Census ACS 2024, all workers in the Census group “Supervisors of personal care and service workers”
- From Sep 2025 to Aug 2026, 10.1 hires for every 10 job openings in accommodation and food services, which employs about 55% of people in this work, against 7.3 across all industries BLS JOLTS
One box per opening, filled for each hire; hires beyond the openings are added in a lighter shade. Higher can mean openings get filled, or that people leave often; lower, that jobs go unfilled, or hiring is slow.10.1 this industry7.3 all industries
Median pay by state BLS OEWS May 2025, state estimates
Tap a state for its figures.
Median pay in every state
| State | Median | Middle half earn | Jobs |
|---|---|---|---|
| Alabama | $51,760 | $51,160 to $60,500 | 80 |
| Alaska | $76,340 | $60,010 to $77,460 | 90 |
| Arizona | $69,050 | $58,040 to $79,980 | 580 |
| Arkansas | $57,890 | $50,370 to $65,060 | 110 |
| California | $68,010 | $62,120 to $76,790 | 3,010 |
| Colorado | $69,070 | $61,760 to $75,960 | 250 |
| Delaware | $60,370 | $60,370 to $63,130 | 110 |
| Florida | $64,980 | $54,120 to $70,260 | 1,140 |
| Illinois | $64,620 | $50,270 to $74,700 | 510 |
| Indiana | $61,680 | $58,070 to $74,480 | 700 |
| Iowa | $52,820 | $48,580 to $56,770 | 370 |
| Kansas | $57,570 | $48,880 to $63,380 | 150 |
| Kentucky | $57,830 | $42,040 to $62,850 | 50 |
| Louisiana | $57,560 | $48,910 to $62,720 | 610 |
| Maine | $59,440 | $47,620 to $73,810 | 30 |
| Maryland | $74,160 | $64,320 to $74,160 | 600 |
| Massachusetts | not published | not published | 270 |
| Michigan | $62,090 | $51,490 to $67,570 | 1,000 |
| Minnesota | $52,490 | $46,990 to $64,240 | 770 |
| Mississippi | $58,010 | $48,870 to $67,120 | 1,030 |
| Missouri | $62,050 | $52,990 to $65,720 | 370 |
| Montana | $48,300 | $31,510 to $61,800 | 860 |
| Nebraska | $43,610 | $36,330 to $56,690 | 100 |
| Nevada | $66,680 | $53,100 to $84,700 | 5,590 |
| New Hampshire | $59,000 | $40,500 to $73,570 | 70 |
| New Jersey | $64,210 | $64,210 to $66,400 | 1,120 |
| New Mexico | $60,140 | $49,060 to $75,350 | 170 |
| New York | $74,530 | $67,780 to $79,830 | 560 |
| North Dakota | $49,900 | $33,470 to $59,760 | 220 |
| Ohio | $55,680 | $49,510 to $64,700 | 330 |
| Oklahoma | $58,900 | $47,150 to $67,210 | 1,160 |
| Oregon | $76,960 | $61,010 to $78,300 | 150 |
| Pennsylvania | $63,200 | $59,040 to $72,660 | 700 |
| Puerto Rico | $37,180 | $21,840 to $44,440 | 390 |
| Rhode Island | $66,660 | $64,160 to $75,570 | 100 |
| South Carolina | $47,750 | $30,720 to $60,370 | 60 |
| South Dakota | $47,720 | $40,640 to $51,070 | 60 |
| Texas | $54,340 | $46,420 to $60,680 | 190 |
| Washington | $77,350 | $63,790 to $81,870 | 910 |
| West Virginia | $59,210 | $46,620 to $67,080 | 270 |
| Wisconsin | $56,670 | $46,130 to $75,280 | 150 |
Nationally: $63,820. Shades run from the lowest state median to the highest; a territory below that range takes the lightest. How to read this
How AI touches the work
What AI could speed up, task by task, and where people already use it.
AI could halve the time on 15 of its 30 tasks
| AI rating | Its main tasks | Share of Claude conversations May 2026 |
|---|---|---|
| Not much | Greet customers and ask about the quality of service they are receiving. | Not published |
| AI alone | Respond to and resolve patrons' complaints. | Not published |
| Not much | Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating. | Not published |
| Not much | Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams. | Not published |
| AI alone | Explain and interpret house rules, such as game rules or betting limits, for patrons. | under 0.01% |
| AI + software | Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. | Not published |
See all 30 tasks
| AI alone | Answer patrons' questions about gaming machine functions and payouts. | Not published |
| AI + software | Perform paperwork required for monetary transactions. | Not published |
| AI alone | Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games. | Not published |
| Not much | Monitor patrons for signs of compulsive gambling, offering assistance if necessary. | Not published |
| AI + software | Monitor payment of hand-delivered jackpots to ensure promptness. | Not published |
| AI + software | Record the specifics of malfunctioning machines and document malfunctions needing repair. | under 0.01% |
| Not much | Report customer-related incidents occurring in gaming areas to supervisors. | Not published |
| Not much | Establish and maintain banks and table limits for each game. | Not published |
| Not much | Reset slot machines after payoffs. | Not published |
| Not much | Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating. | Not published |
| Not much | Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed. | Not published |
| AI + software | Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet. | Not published |
| AI + software | Evaluate workers' performance and prepare written performance evaluations. | under 0.01% |
| AI + software | Exchange currency for customers, converting currency into requested combinations of bills and coins. | Not published |
| Not much | Clean and maintain slot machines and surrounding areas. | Not published |
| Not much | Monitor stations and games and move dealers from game to game to ensure adequate staffing. | Not published |
| AI + software | Record, issue receipts for, and pay off bets. | Not published |
| AI + software | Determine how many gaming tables to open each day and schedule staff accordingly. | Not published |
| Not much | Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary. | Not published |
| Not much | Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners. | Not published |
| AI + software | Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy. | Not published |
| AI alone | Establish policies on types of gambling offered, odds, or extension of credit. O*NET flags this task's ratings as uncertain | Not published |
| Not much | Interview and hire workers. | Not published |
| Not much | Train, supervise, schedule, and evaluate workers. | Not published |
Ordered by how important O*NET's respondents rate each task (1 to 5) times the share who say it is part of their job. The ordering is ours. O*NET hasn't rated 2 of the tasks, so they come last, in O*NET's own order. 3 of the 30 have a published share of Claude conversations; “not published” means too few conversations for Anthropic to publish a figure.
Where people already use AI
The tasks above say what AI could speed up. This shows what people are using it for. Its 30 tasks fall under 22 work activities that many occupations share, and Microsoft counted how often each one came up in 200,000 conversations with its Copilot assistant in 2024.
- #3 Respond to customer problems or inquiries
- #4 Maintain current knowledge in area of expertise
- #12 Explain regulations, policies, or procedures
- and 1 more, in the table below
| Work activity | This occupation's tasks under it | People asked AI for help in 10,000 conversations |
AI did it for them in 10,000 conversations |
|---|---|---|---|
| Conduct amusement or gaming activities | |||
| Coordinate with others to resolve problems | |||
| Monitor operations to ensure adequate performance | |||
| Respond to customer problems or inquiries | |||
| Execute financial transactions | |||
| Monitor individual behavior or performance | |||
| Prepare reports of operational or procedural activities | |||
| Evaluate personnel capabilities or performance |
Show all 22 activities
| Maintain sales or financial records | |||
| Assign work to others | |||
| Supervise personnel activities | |||
| Maintain current knowledge in area of expertise | |||
| Explain regulations, policies, or procedures | |||
| Provide general assistance to others, such as customers, patrons, or motorists | |||
| Maintain safety or security | |||
| Maintain facilities or equipment | |||
| Manage budgets or finances | |||
| Develop organizational or program goals or objectives | |||
| Clean tools, equipment, facilities, or work areas | |||
| Train others on operational or work procedures | |||
| Distribute materials, supplies, or resources | |||
| Perform recruiting or hiring activities |
How people in this work use Claude
What people in this work made with Claude % of conversations
- An explanation or answer38%
- A document or report29%
- An email or message6%
- Advice or a recommendation5%
- An analysis or summary4%
How they worked with Claude
42% of these conversations were about work. Anthropic Economic Index, May 2026.
How to read this
Work activities come from O*NET, which links every task to the broader activities it involves. Microsoft's figures are for the activity across everyone who used Copilot, not for first-line supervisors of gambling services workers specifically. Copilot is a general chat assistant; dedicated coding tools are not included, so programming help is under-counted here. Activities are listed by how many of this occupation's tasks fall under them.
The task ratings say whether AI could halve the time a task takes: on its own (“AI alone”), or with software built on it (“AI + software”). They were made by people in 2023 (Eloundou et al.). Claude's share is the task's share of all Claude.ai conversations in May 2026; Anthropic doesn't publish a task with too few conversations. None of these add up to the BLS exposure group, which combines five research measures.
More in the Guide: task ratings · task order · work activities · Copilot figures · Claude
High exposure doesn't mean fewer jobs
BLS projects most occupations in its two most exposed groups to grow: 141 of 206 rated Very high and 165 of 206 rated High. Each dot is one of the 831 occupations BLS rates.
Career moves into and out of this occupation
From moves between occupations found in online resumes, 2002–2016. Career changes only: a first job after school isn't a move.
Where people moved next
of 7,939 moves out
- 1 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 8%
- 2 General and Operations Managers High +5.0% 5%
- 3 Heavy and Tractor-Trailer Truck Drivers Moderate +3.8% 5%
- 4 First-Line Supervisors of Retail Sales Workers High -3.7% 4%
- 5 Gambling Dealers Moderate +3.4% 3%
Where people moved in from
of 7,594 moves in
- 1 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 7%
- 2 Retail Salespersons Very high -0.3% 5%
- 3 Gambling Dealers Moderate +3.4% 5%
- 4 General and Operations Managers High +5.0% 4%
- 5 Heavy and Tractor-Trailer Truck Drivers Moderate +3.8% 4%
Combined from the 2010 occupations “Gaming Supervisors” and “Slot Supervisors”, which BLS merged into yours. Resumes over-represent younger, white-collar job-seekers and moves into management. Schubert, Stansbury and Taska (resume data).
Education and training for the occupation
O*NET survey of workers in this occupation
- 6% less than high school
- 48% high school
- 12% postsecondary certificate
- 17% some college
- 11% associate's
- 6% bachelor's
O*NET 31.0 survey of workers in this occupation · 30 people answered.
Census survey (American Community Survey)
- 3% less than high school
- 33% high school
- 34% some college
- 10% associate's
- 16% bachelor's
- 2% master's
- 1% doctorate
Census ACS 2024, all workers in the Census group “Supervisors of personal care and service workers” · 360 people surveyed.
Why the two can differ
O*NET asks about 20 people in each occupation, which makes its shares uncertain, but it reports the exact occupation and counts certificates. The Census survey reaches thousands, but it groups some occupations together and counts degrees only. More in the Guide
Median pay by highest degree full-time, year-round · Census ACS 2024, all workers in the Census group “Supervisors of personal care and service workers”
3 programs: Casino Operations and Services, General, Casino Dealing and Casino Management.
Jobs that require a credential BLS Occupational Requirements Survey 2023
BLS publishes no credential figures for this occupation.
Look up certifications, training and licenses U.S. Department of Labor
- Certification Finder ↗ certifications CareerOneStop lists for this occupation
- Training Finder ↗ schools and programs, nationwide; narrow the place there
- License Finder ↗ licenses by state
- Apprenticeships: DOL's list of apprenticeable occupations doesn't include this one.
These open in a new tab and send only the occupation's public code. More in the Guide
BLS AI exposure categories (Aug 2026) · BLS Employment Projections 2025–35 · O*NET 31.0 · Task ratings: Eloundou et al., Science (2024) · Microsoft "Working with AI" v1.1 · Anthropic Economic Index (2026-06-26) · Schubert, Stansbury and Taska · NCES CIP–SOC · Census ACS 2024 · BLS JOLTS
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