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Ushers, Lobby Attendants, and Ticket Takers

Also called: Lobby Attendant, Ticket Taker, Usher, Visitor Services Associate

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

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Median pay BLS, 2025$32,910
Openings a year BLS, 2025–3527,300
Typical education to start BLSNo formal educational credential
AI exposure BLS, Aug 2026 Moderate
Projected job growth BLS, 2025–35 +0.9%

What the data says: AI could halve the time on 7 of its 23 tasks, and jobs are projected to grow 0.9% by 2035. How to think about this →

About this projection

BLS builds AI into its projections where the research supports it: “BLS generally applies adjustments based on this research conservatively, where there is convincing evidence for a change.”

It also notes a limit: “BLS projection methods are not designed to capture extremely rapid technological change.”

On its AI exposure groups, BLS says exposure “does not imply job loss.”

Recent conditions

  • In 2024, 10.0% of people in this work were unemployed, against 3.8% across all occupations Census ACS 2024
  • From Sep 2025 to Aug 2026, 7.8 hires for every 10 job openings in information, which employs about 44% of people in this work, against 7.3 across all industries BLS JOLTS One box per opening, filled for each hire; hires beyond the openings are added in a lighter shade. Higher can mean openings get filled, or that people leave often; lower, that jobs go unfilled, or hiring is slow.

How to read these

Pay compared with all occupations BLS median wages Pays more than 1% of 825 occupations
lowest-paidhighest-paid

Median pay by state BLS OEWS May 2025, state estimates

$22k$41knot published

Median pay in every state
StateMedianMiddle half earnJobs
Alabama$22,360$21,430 to $25,290770
Alaska$34,680$30,620 to $37,250180
Arizona$32,510$31,520 to $35,4303,540
Arkansas$28,050$25,730 to $30,810340
California$37,870$36,130 to $41,59016,460
Colorado$38,380$37,260 to $38,3802,960
Connecticut$34,940$34,220 to $36,8601,130
Delaware$31,200$31,200 to $35,120200
District of Columbia$37,930$36,940 to $39,380770
Florida$29,130$28,420 to $32,7209,300
Georgia$30,820$22,920 to $35,7602,960
Guam$20,860$19,240 to $21,84070
Hawaii$30,640$29,740 to $40,320540
Idaho$29,360$25,350 to $32,720700
Illinois$34,560$31,680 to $35,1405,160
Indiana$27,440$22,700 to $30,6501,930
Iowa$25,720$21,570 to $29,430750
Kansas$26,690$23,030 to $33,660490
Kentucky$25,930$22,140 to $29,1001,110
Louisiana$27,750$21,970 to $29,840870
Maine$35,850$33,370 to $42,030400
Maryland$34,020$32,380 to $37,5101,770
Massachusetts$33,940$33,000 to $36,0102,270
Michigan$30,530$27,270 to $34,3003,170
Minnesota$33,480$29,560 to $34,3501,880
Mississippi$21,570$20,280 to $23,580610
Missouri$32,350$28,650 to $33,3303,010
Montana$34,420$30,570 to $35,360not published
Nebraska$28,260$28,080 to $30,810510
Nevada$30,110$29,100 to $36,9303,210
New Hampshire$33,970$29,830 to $42,750190
New Jersey$35,990$33,000 to $38,7503,030
New Mexico$28,230$27,860 to $28,500570
New York$37,110$34,840 to $42,4706,910
North Carolina$30,260$27,010 to $33,6505,390
North Dakota$27,840$21,480 to $31,570200
Ohio$28,540$26,200 to $31,3103,730
Oklahoma$26,260$22,460 to $29,4801,450
Oregon$34,110$33,260 to $37,4701,100
Pennsylvania$29,130$24,650 to $34,2804,330
Puerto Rico$21,840$21,840 to $21,840650
Rhode Island$34,040$31,990 to $34,130340
South Carolina$26,490$21,880 to $30,4101,300
South Dakota$29,430$27,160 to $30,990320
Tennessee$30,550$27,500 to $32,6002,380
Texas$26,610$22,600 to $30,48012,270
Utah$26,650$25,670 to $33,9601,340
Virginia$28,580$27,360 to $30,9503,130
Washington$41,010$36,180 to $44,8704,070
West Virginia$23,400$21,430 to $26,630300
Wisconsin$28,780$25,170 to $34,4102,100
Wyoming$27,800$24,250 to $32,920120

Nationally: $32,910. Shades run from the lowest state median to the highest; a territory below that range takes the lightest. How to read this

How AI touches the work

What AI could speed up, task by task, and where people already use it.

AI could halve the time on 7 of its 23 tasks

4 · AI alone could halve the time 3 · AI + software built on it could 16 · Not much
AI ratingIts main tasks Share of Claude conversations
May 2026
Not much Provide assistance with patrons' special needs, such as helping those with wheelchairs. Not published
Not much Greet patrons attending entertainment events. Not published
Not much Maintain order and ensure adherence to safety rules. Not published
Not much Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events. Not published
Not much Refuse admittance to undesirable persons or persons without tickets or passes. Not published
AI + software Examine tickets or passes to verify authenticity, using criteria such as color or date issued. Not published
See all 23 tasks
AI alone Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions. under 0.01%
Not much Clean facilities. Not published
Not much Guide patrons to exits or provide other instructions or assistance in case of emergency. Not published
Not much Settle seating disputes or help solve other customer concerns. Not published
Not much Search for lost articles or for parents of lost children. Not published
Not much Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances. Not published
AI alone Count and record number of tickets collected. Not published
Not much Assist patrons in finding seats, lighting the way with flashlights, if necessary. Not published
Not much Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter. Not published
Not much Manage informational kiosks or displays of event signs or posters. Not published
AI + software Page individuals wanted at the box office. Not published
Not much Work with others to change advertising displays. Not published
Not much Lead tours and answer visitors' questions about the exhibits. Not published
AI alone Distribute programs to patrons. Not published
AI + software Manage inventory or sale of artist merchandise. Not published
AI alone Give door checks to patrons who are temporarily leaving establishments. Not published
Not much Schedule or manage staff, such as volunteer usher corps. Not published

Ordered by how important O*NET's respondents rate each task (1 to 5) times the share who say it is part of their job. The ordering is ours. 1 of the 23 have a published share of Claude conversations; “not published” means too few conversations for Anthropic to publish a figure.

Where people already use AI

The tasks above say what AI could speed up. This shows what people are using it for. Its 23 tasks fall under 16 work activities that many occupations share, and Microsoft counted how often each one came up in 200,000 conversations with its Copilot assistant in 2024.

Tasks AI could speed up7 of 23 tasksEloundou et al. ratings (2023)
Its activities among the 50 people ask AI for help with most4 of 16 activities
  • #3 Respond to customer problems or inquiries
  • #11 Provide information to guests, clients, or customers
  • #19 Provide general assistance to others, such as customers, patrons, or motorists
  • and 1 more, in the table below
Microsoft Copilot (2024), ranked among all 332 activities. The cut-off of 50 is ours.
Work activity This occupation's tasks under it People asked AI for help
in 10,000 conversations		 AI did it for them
in 10,000 conversations
Provide information to guests, clients, or customers 134#11 1,154#3
Respond to customer problems or inquiries 879#3 1,565#1
Verify personal information 13#78 1.51#141
Sell products or services 2.58#178 2.08#129
Escort others 0.20#297 0.07#276
Provide general assistance to others, such as customers, patrons, or motorists 102#19 1,104#4
Communicate with others about specifications or project details 72#25 85#21
Arrange displays or decorations 7.56#107 2.61#120
Show all 16 activities
Prepare reports of operational or procedural activities 4.23#140 2.99#113
Clean tools, equipment, facilities, or work areas 3.36#158 1.16#157
Assign work to others 1.46#215 0.18#247
Monitor safety or security of work areas, facilities, or properties 1.39#218 1.50#142
Assist individuals with special needs 1.29#223 1.56#139
Mediate disputes 0.70#257 0.36#226
Supervise personnel activities 0.56#266 0.05#283
Replenish inventories of materials, equipment, or products 0.43#276 0.10#268
Task: AI alone Task: AI + software Task: not much #: rank among all 332 activities Microsoft measured (#1 = most common; activities that never came up share last place, shown as “tied”)
Where the two sources differ: “Replenish inventories of materials, equipment, or products” holds 1 task rated AI + software, yet people asked AI for help with it in 0.43 of every 10,000 conversations, #276 of 332.

How people in this work use Claude

What people in this work made with Claude % of conversations

  • Advice or a recommendation38%
  • A plan or strategy19%
  • An explanation or answer17%
  • A chart or visualization5%
  • An app or website2%

How they worked with Claude

74% handed the task off26% worked on it together

4% of these conversations were about work. Anthropic Economic Index, May 2026.

How to read this

Work activities come from O*NET, which links every task to the broader activities it involves. Microsoft's figures are for the activity across everyone who used Copilot, not for ushers, lobby attendants, and ticket takers specifically. Copilot is a general chat assistant; dedicated coding tools are not included, so programming help is under-counted here. Activities are listed by how many of this occupation's tasks fall under them.

The task ratings say whether AI could halve the time a task takes: on its own (“AI alone”), or with software built on it (“AI + software”). They were made by people in 2023 (Eloundou et al.). Claude's share is the task's share of all Claude.ai conversations in May 2026; Anthropic doesn't publish a task with too few conversations. None of these add up to the BLS exposure group, which combines five research measures.

More in the Guide: task ratings · task order · work activities · Copilot figures · Claude

High exposure doesn't mean fewer jobs

BLS projects most occupations in its two most exposed groups to grow: 141 of 206 rated Very high and 165 of 206 rated High. Each dot is one of the 831 occupations BLS rates.

AI exposure and projected job growth, 831 occupationsLow exposure: 134 of 213 occupations projected to grow. Moderate exposure: 151 of 206 occupations projected to grow. High exposure: 165 of 206 occupations projected to grow. Very high exposure: 141 of 206 occupations projected to grow.-20%-15%-10%-5%0%+5%+10%+15%+20%+25%Low134 of 213 growingModerate151 of 206 growingHigh165 of 206 growingVery high141 of 206 growing11 occupations outside −20% to +25% are drawn at the edge. Click a dot to see that occupation.Ushers, lobby attendants, and ticket takers: +0.9%Ushers, Lobby Attendants, and Ticket TakersAI exposure and projected job growth, 831 occupationsLow exposure: 134 of 213 occupations projected to grow. Moderate exposure: 151 of 206 occupations projected to grow. High exposure: 165 of 206 occupations projected to grow. Very high exposure: 141 of 206 occupations projected to grow.-20%-15%-10%-5%0%+5%+10%+15%+20%+25%Low134 of 213Moderate151 of 206High165 of 206Very high141 of 20611 occupations outside −20% to +25% are drawn at the edge. Tap a dot.Ushers, lobby attendants, and ticket takers: +0.9%Ushers, Lobby Attendants, and Ticket Takers

Career moves into and out of this occupation

From moves between occupations found in online resumes, 2002–2016. Career changes only: a first job after school isn't a move.

Where people moved next

of 18,779 moves out

  1. 1 Retail Salespersons Very high -0.3% 6%
  2. 2 Office Clerks, General Very high -6.0% 4%
  3. 3 Cashiers High -6.5% 4%
  4. 4 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 4%
  5. 5 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 3%

Where people moved in from

of 17,150 moves in

  1. 1 Retail Salespersons Very high -0.3% 4%
  2. 2 Office Clerks, General Very high -6.0% 4%
  3. 3 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 3%
  4. 4 Cashiers High -6.5% 3%
  5. 5 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 3%

Resumes over-represent younger, white-collar job-seekers and moves into management. Schubert, Stansbury and Taska (resume data).

Education and training for the occupation

Education people in it hold

Census survey (American Community Survey)

  • 13% less than high school
  • 35% high school
  • 25% some college
  • 7% associate's
  • 16% bachelor's
  • 3% master's

Census ACS 2024, all workers in this occupation · 549 people surveyed.

Jobs that require a credential BLS Occupational Requirements Survey 2023

<5% this occupation

45.3% all occupations

By kindThis occupationAll occupations
a licensenot published
a certificationnot published
an educational certificatenot published

Share of jobs whose employer requires it. BLS doesn't say which credential. How to read this

Look up certifications, training and licenses U.S. Department of Labor

These open in a new tab and send only the occupation's public code. More in the Guide

See where your own career could go Start by uploading your resume Browse careers

BLS AI exposure categories (Aug 2026) · BLS Employment Projections 2025–35 · O*NET 31.0 · Task ratings: Eloundou et al., Science (2024) · Microsoft "Working with AI" v1.1 · Anthropic Economic Index (2026-06-26) · Schubert, Stansbury and Taska · NCES CIP–SOC · Census ACS 2024 · BLS JOLTS

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