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First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Also called: Guest Services Manager, Hair Salon Manager, Recreation Coordinator, Salon Manager

Directly supervise and coordinate activities of entertainment and recreation related workers.

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Median pay BLS, 2025$48,560
Openings a year BLS, 2025–3510,600
Typical education to start BLSHigh school diploma or equivalent
AI exposure BLS, Aug 2026 High
Projected job growth BLS, 2025–35 +5.3%

What the data says: AI could halve the time on 8 of its 19 tasks, and jobs are projected to grow 5.3% by 2035. How to think about this →

About this projection

BLS builds AI into its projections where the research supports it: “BLS generally applies adjustments based on this research conservatively, where there is convincing evidence for a change.”

It also notes a limit: “BLS projection methods are not designed to capture extremely rapid technological change.”

On its AI exposure groups, BLS says exposure “does not imply job loss.”

Recent conditions

  • In 2024, 3.8% of people in this work were unemployed, against 3.8% across all occupations Census ACS 2024, all workers in the Census group “Supervisors of personal care and service workers”
  • From Sep 2025 to Aug 2026, 11.1 hires for every 10 job openings in arts, entertainment, and recreation, which employs about 43% of people in this work, against 7.3 across all industries BLS JOLTS One box per opening, filled for each hire; hires beyond the openings are added in a lighter shade. Higher can mean openings get filled, or that people leave often; lower, that jobs go unfilled, or hiring is slow.

How to read these

Pay compared with all occupations BLS median wages Pays more than 29% of 825 occupations
lowest-paidhighest-paid

Median pay by state BLS OEWS May 2025, state estimates

$36k$63knot published

Median pay in every state
StateMedianMiddle half earnJobs
Alabama$43,460$34,370 to $56,8802,100
Alaska$54,530$43,630 to $73,390490
Arizona$45,350$38,980 to $57,7402,410
Arkansas$36,830$29,140 to $47,860540
California$53,620$45,050 to $70,77013,620
Colorado$58,640$45,950 to $72,5004,150
Connecticut$53,980$45,500 to $65,7401,820
Delaware$59,790$47,540 to $66,230390
District of Columbia$62,090$41,130 to $86,080290
Florida$50,110$39,870 to $63,0506,490
Georgia$44,400$35,400 to $57,6303,100
Guam$28,850$24,650 to $35,00050
Hawaii$55,700$46,290 to $69,770720
Idaho$45,340$32,390 to $58,490580
Illinois$47,020$39,600 to $60,3704,270
Indiana$46,560$38,260 to $56,3301,760
Iowa$41,950$34,300 to $48,5201,340
Kansas$48,860$38,390 to $65,5801,170
Kentucky$41,870$34,210 to $59,380990
Louisiana$41,350$31,330 to $52,000750
Maine$59,050$47,350 to $67,020320
Maryland$49,510$41,590 to $62,9101,680
Massachusetts$56,990$47,540 to $71,9902,700
Michigan$43,540$36,970 to $52,0002,860
Minnesota$50,410$38,180 to $62,2501,800
Mississippi$42,590$31,200 to $53,390590
Missouri$47,530$37,380 to $59,9001,190
Montana$47,840$37,170 to $69,360500
Nebraska$44,910$38,020 to $54,990620
Nevada$48,170$36,500 to $60,4401,750
New Hampshire$52,580$45,010 to $64,110750
New Jersey$52,360$44,870 to $63,7803,530
New Mexico$37,220$35,680 to $42,540200
New York$51,320$45,490 to $63,0303,250
North Carolina$49,040$39,790 to $62,7603,590
North Dakota$46,220$34,900 to $58,740160
Ohio$46,310$37,880 to $56,3604,280
Oklahoma$40,110$34,320 to $48,470740
Oregon$48,780$43,620 to $60,6801,150
Pennsylvania$45,760$38,820 to $57,0403,730
Puerto Rico$27,990$24,210 to $34,720350
Rhode Island$46,080$40,710 to $67,100360
South Carolina$49,550$37,790 to $64,1701,680
South Dakota$44,470$38,530 to $51,460210
Tennessee$44,040$35,440 to $55,9801,180
Texas$44,690$36,530 to $58,0408,060
Utah$44,870$35,440 to $58,8801,730
Vermont$51,510$46,920 to $62,310310
Virginia$47,410$38,700 to $61,7403,060
Washington$62,900$50,160 to $82,3902,010
West Virginia$36,230$29,540 to $43,610420
Wisconsin$49,100$39,800 to $62,9801,620
Wyoming$53,580$42,470 to $68,220200

Nationally: $48,560. Shades run from the lowest state median to the highest; a territory below that range takes the lightest. How to read this

How AI touches the work

What AI could speed up, task by task, and where people already use it.

AI could halve the time on 8 of its 19 tasks

5 · AI alone could halve the time 3 · AI + software built on it could 11 · Not much
AI ratingIts main tasks Share of Claude conversations
May 2026
AI alone Furnish customers with information on events or activities. under 0.01%
AI alone Collaborate with staff members to plan or develop programs of events or schedules of activities. 0.03%
AI alone Resolve customer complaints regarding worker performance or services rendered. Not published
Not much Train workers in proper operational procedures and functions and explain company policies. Not published
AI + software Assign work schedules, following work requirements, to ensure quality and timely delivery of service. Not published
Not much Meet with managers or other supervisors to stay informed of changes affecting workers or operations. Not published
See all 19 tasks
Not much Direct or coordinate the activities of entertainment and recreation related workers. Not published
Not much Provide staff with assistance in performing difficult or complicated duties. under 0.01%
AI alone Inform workers about interests or special needs of specific groups. Not published
Not much Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts. Not published
Not much Take disciplinary action to address performance problems. Not published
AI alone Apply customer feedback to service improvement efforts. Not published
Not much Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance. Not published
Not much Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits. Not published
Not much Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications. Not published
AI + software Recruit and hire staff members. Not published
Not much Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities. Not published
AI + software Analyze and record personnel or operational data and write related activity reports. 0.03%
Not much Participate in continuing education to stay abreast of industry trends and developments. Not published

Ordered by how important O*NET's respondents rate each task (1 to 5) times the share who say it is part of their job. The ordering is ours. 4 of the 19 have a published share of Claude conversations; “not published” means too few conversations for Anthropic to publish a figure.

Where people already use AI

The tasks above say what AI could speed up. This shows what people are using it for. Its 19 tasks fall under 18 work activities that many occupations share, and Microsoft counted how often each one came up in 200,000 conversations with its Copilot assistant in 2024.

Tasks AI could speed up8 of 19 tasksEloundou et al. ratings (2023)
Its activities among the 50 people ask AI for help with most6 of 18 activities
  • #3 Respond to customer problems or inquiries
  • #4 Maintain current knowledge in area of expertise
  • #11 Provide information to guests, clients, or customers
  • and 3 more, in the table below
Microsoft Copilot (2024), ranked among all 332 activities. The cut-off of 50 is ours.
Work activity This occupation's tasks under it People asked AI for help
in 10,000 conversations		 AI did it for them
in 10,000 conversations
Respond to customer problems or inquiries 879#3 1,565#1
Maintain current knowledge in area of expertise 408#4 247#8
Explain regulations, policies, or procedures 131#12 119#15
Evaluate personnel capabilities or performance 1.94#201 0.78#175
Direct organizational operations, activities, or procedures 1.85#204 0.36#225
Provide information to guests, clients, or customers 134#11 1,154#3
Purchase goods or services 47#36 0.39#220
Provide support or encouragement to others 34#46 162#12
Show all 18 activities
Communicate with others about operational plans or activities 9.39#92 28#39
Prepare reports of operational or procedural activities 4.23#140 2.99#113
Develop organizational or program goals or objectives 3.56#154 2.10#126
Coordinate group, community, or public activities 3.24#162 1.26#151
Inspect facilities or equipment 2.73#174 0.73#181
Perform human resources activities 2.34#188 1.46#144
Train others on operational or work procedures 1.60#211 29#38
Assign work to others 1.46#215 0.18#247
Inspect commercial, industrial, or production systems or equipment 0.84#245 0.32#232
Supervise personnel activities 0.56#266 0.05#283
Task: AI alone Task: AI + software Task: not much #: rank among all 332 activities Microsoft measured (#1 = most common; activities that never came up share last place, shown as “tied”)
Where the two sources differ: “Assign work to others” holds 1 task rated AI + software, yet people asked AI for help with it in 1.46 of every 10,000 conversations, #215 of 332.

How people in this work use Claude

What people in this work made with Claude % of conversations

  • A document or report49%
  • A plan or strategy13%
  • Data or a spreadsheet7%
  • An email or message5%
  • Ideas or a brainstorm4%

How they worked with Claude

47% handed the task off53% worked on it together

77% of these conversations were about work. Anthropic Economic Index, May 2026.

How to read this

Work activities come from O*NET, which links every task to the broader activities it involves. Microsoft's figures are for the activity across everyone who used Copilot, not for first-line supervisors of entertainment and recreation workers, except gambling services specifically. Copilot is a general chat assistant; dedicated coding tools are not included, so programming help is under-counted here. Activities are listed by how many of this occupation's tasks fall under them.

The task ratings say whether AI could halve the time a task takes: on its own (“AI alone”), or with software built on it (“AI + software”). They were made by people in 2023 (Eloundou et al.). Claude's share is the task's share of all Claude.ai conversations in May 2026; Anthropic doesn't publish a task with too few conversations. None of these add up to the BLS exposure group, which combines five research measures.

More in the Guide: task ratings · task order · work activities · Copilot figures · Claude

High exposure doesn't mean fewer jobs

BLS projects most occupations in its two most exposed groups to grow: 141 of 206 rated Very high and 165 of 206 rated High. Each dot is one of the 831 occupations BLS rates.

AI exposure and projected job growth, 831 occupationsLow exposure: 134 of 213 occupations projected to grow. Moderate exposure: 151 of 206 occupations projected to grow. High exposure: 165 of 206 occupations projected to grow. Very high exposure: 141 of 206 occupations projected to grow.-20%-15%-10%-5%0%+5%+10%+15%+20%+25%Low134 of 213 growingModerate151 of 206 growingHigh165 of 206 growingVery high141 of 206 growing11 occupations outside −20% to +25% are drawn at the edge. Click a dot to see that occupation.First-line supervisors of entertainment and recreation workers, except gambling services: +5.3%First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling ServicesAI exposure and projected job growth, 831 occupationsLow exposure: 134 of 213 occupations projected to grow. Moderate exposure: 151 of 206 occupations projected to grow. High exposure: 165 of 206 occupations projected to grow. Very high exposure: 141 of 206 occupations projected to grow.-20%-15%-10%-5%0%+5%+10%+15%+20%+25%Low134 of 213Moderate151 of 206High165 of 206Very high141 of 20611 occupations outside −20% to +25% are drawn at the edge. Tap a dot.First-line supervisors of entertainment and recreation workers, except gambling services: +5.3%First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Career moves into and out of this occupation

From moves between occupations found in online resumes, 2002–2016. Career changes only: a first job after school isn't a move.

Where people moved next

of 21,958 moves out

  1. 1 First-Line Supervisors of Retail Sales Workers High -3.7% 5%
  2. 2 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 5%
  3. 3 General and Operations Managers High +5.0% 5%
  4. 4 Medical and Health Services Managers High +24.2% 3%
  5. 5 Postsecondary Teachers, All Other Very high +2.0% 3%

Where people moved in from

of 15,916 moves in

  1. 1 First-Line Supervisors of Retail Sales Workers High -3.7% 5%
  2. 2 Retail Salespersons Very high -0.3% 4%
  3. 3 Hairdressers, Hairstylists, and Cosmetologists Moderate +7.7% 4%
  4. 4 Waiters and Waitresses Moderate +2.0% 4%
  5. 5 Customer Service Representatives Very high -5.3% 3%

The resume data uses 2010 occupation codes. This occupation comes from “First-Line Supervisors of Personal Service Workers”, which today also includes the occupation still called “First-Line Supervisors of Personal Service Workers” and “First-line Supervisors of Passenger Attendants”, so these figures cover those too. Resumes over-represent younger, white-collar job-seekers and moves into management. Schubert, Stansbury and Taska (resume data).

Education and training for the occupation

Education people in it hold

Census survey (American Community Survey)

  • 3% less than high school
  • 33% high school
  • 34% some college
  • 10% associate's
  • 16% bachelor's
  • 2% master's
  • 1% doctorate

Census ACS 2024, all workers in the Census group “Supervisors of personal care and service workers” · 360 people surveyed.

Median pay by highest degree full-time, year-round · Census ACS 2024, all workers in the Census group “Supervisors of personal care and service workers”

Programs that prepare people for it (NCES)
1 program: Outdoor Education.

Jobs that require a credential BLS Occupational Requirements Survey 2023

46.1% this occupation

45.3% all occupations

By kindThis occupationAll occupations
a license<0.5%19.1%
a certification0.8%5.8%
an educational certificate<0.5%2.8%

Share of jobs whose employer requires it. BLS doesn't say which credential. How to read this

Look up certifications, training and licenses U.S. Department of Labor

These open in a new tab and send only the occupation's public code. More in the Guide

See where your own career could go Start by uploading your resume Browse careers

BLS AI exposure categories (Aug 2026) · BLS Employment Projections 2025–35 · O*NET 31.0 · Task ratings: Eloundou et al., Science (2024) · Microsoft "Working with AI" v1.1 · Anthropic Economic Index (2026-06-26) · Schubert, Stansbury and Taska · NCES CIP–SOC · Census ACS 2024 · BLS JOLTS

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