Administrative Services Managers
Also called: Administrative Coordinator, Administrative Manager, Administrative Officer, Business AdministratorPlan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
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What the data says: AI could halve the time on 13 of its 18 tasks, yet jobs are projected to grow 5.2% by 2035. How to think about this →
About this projection
BLS builds AI into its projections where the research supports it: “BLS generally applies adjustments based on this research conservatively, where there is convincing evidence for a change.”
It also notes a limit: “BLS projection methods are not designed to capture extremely rapid technological change.”
On its AI exposure groups, BLS says exposure “does not imply job loss.”
Recent conditions
- In 2024, 3.1% of people in this work were unemployed, against 3.8% across all occupations Census ACS 2024
- From Sep 2025 to Aug 2026, 7.9 hires for every 10 job openings in professional and business services, which employs about 22% of people in this work, against 7.3 across all industries BLS JOLTS
One box per opening, filled for each hire; hires beyond the openings are added in a lighter shade. Higher can mean openings get filled, or that people leave often; lower, that jobs go unfilled, or hiring is slow.7.9 this industry7.3 all industries
Median pay by state BLS OEWS May 2025, state estimates
Tap a state for its figures.
Median pay in every state
| State | Median | Middle half earn | Jobs |
|---|---|---|---|
| Alabama | $114,550 | $63,460 to $154,220 | 860 |
| Alaska | $106,400 | $84,560 to $134,730 | 1,020 |
| Arizona | $101,160 | $77,770 to $131,930 | 6,750 |
| Arkansas | $84,480 | $60,790 to $110,520 | 1,110 |
| California | $108,890 | $92,110 to $159,910 | 41,240 |
| Colorado | $157,000 | $123,460 to $196,600 | 2,340 |
| Connecticut | $120,200 | $96,760 to $169,550 | 3,180 |
| Delaware | $139,910 | $121,500 to $178,720 | 720 |
| District of Columbia | $128,610 | $94,140 to $173,180 | 1,030 |
| Florida | $94,850 | $71,440 to $132,820 | 15,350 |
| Georgia | $108,250 | $77,000 to $163,040 | 13,720 |
| Guam | $64,320 | $49,840 to $81,460 | 1,240 |
| Hawaii | $110,840 | $93,610 to $137,480 | 1,560 |
| Idaho | $92,880 | $69,180 to $123,720 | 880 |
| Illinois | $106,860 | $74,300 to $137,660 | 12,040 |
| Indiana | $112,990 | $83,960 to $148,900 | 5,620 |
| Iowa | $116,920 | $90,010 to $140,500 | 1,380 |
| Kansas | $118,570 | $93,870 to $150,190 | 1,150 |
| Louisiana | $99,210 | $77,010 to $130,930 | 3,260 |
| Maine | $105,380 | $83,180 to $145,000 | not published |
| Maryland | $115,550 | $86,440 to $151,770 | 4,320 |
| Massachusetts | $116,710 | $93,230 to $153,230 | 9,130 |
| Michigan | $108,210 | $83,730 to $141,980 | 6,590 |
| Minnesota | $137,290 | $111,720 to $191,620 | 7,560 |
| Mississippi | $96,030 | $72,500 to $132,780 | 1,700 |
| Missouri | $96,920 | $67,410 to $131,320 | 4,220 |
| Montana | $129,670 | $103,730 to $189,510 | 400 |
| Nebraska | $105,720 | $86,180 to $136,160 | 2,600 |
| Nevada | $95,780 | $70,760 to $123,090 | 3,010 |
| New Hampshire | $125,390 | $88,610 to $165,020 | 760 |
| New Jersey | $144,460 | $116,430 to $178,940 | 10,910 |
| New Mexico | $104,790 | $78,580 to $132,640 | not published |
| New York | $142,280 | $109,210 to $198,900 | 15,010 |
| North Carolina | $105,630 | $82,690 to $140,200 | 7,360 |
| North Dakota | $94,320 | $88,480 to $123,590 | 300 |
| Ohio | $101,500 | $77,670 to $135,290 | 7,980 |
| Oklahoma | $104,670 | $79,310 to $141,590 | 2,220 |
| Oregon | $113,250 | $92,440 to $143,840 | 2,620 |
| Pennsylvania | $105,640 | $85,800 to $141,630 | 4,880 |
| Puerto Rico | $63,930 | $48,740 to $91,420 | 3,740 |
| Rhode Island | $128,980 | $106,100 to $164,920 | 780 |
| South Carolina | $124,320 | $87,590 to $162,560 | not published |
| South Dakota | $106,410 | $89,990 to $132,920 | 450 |
| Tennessee | $127,410 | $95,860 to $166,390 | 8,170 |
| Texas | $114,190 | $87,880 to $152,300 | 22,980 |
| Utah | $123,700 | $90,060 to $168,590 | 1,670 |
| Vermont | $97,040 | $85,030 to $124,050 | 430 |
| Virgin Islands | $74,990 | $62,400 to $91,120 | 50 |
| Virginia | $130,850 | $99,150 to $171,550 | 2,850 |
| Washington | $130,630 | $102,870 to $175,470 | 3,490 |
| West Virginia | $84,820 | $69,060 to $97,800 | 1,890 |
| Wisconsin | $108,450 | $87,350 to $137,030 | 5,220 |
| Wyoming | $120,510 | $99,400 to $137,030 | 120 |
Nationally: $114,130. Shades run from the lowest state median to the highest; a territory below that range takes the lightest. How to read this
How AI touches the work
What AI could speed up, task by task, and where people already use it.
AI could halve the time on 13 of its 18 tasks
| AI rating | Its main tasks | Share of Claude conversations May 2026 |
|---|---|---|
| AI alone | Set goals and deadlines for the department. | under 0.01% |
| AI + software | Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. | 0.04% |
| AI + software | Prepare and review operational reports and schedules to ensure accuracy and efficiency. | 0.03% |
| AI + software | Plan, administer, and control budgets for contracts, equipment, and supplies. | Not published |
| AI alone | Direct or coordinate the supportive services department of a business, agency, or organization. | Not published |
| Not much | Acquire, distribute and store supplies. | Not published |
See all 18 tasks
| AI + software | Conduct classes to teach procedures to staff. | Not published |
| Not much | Hire and terminate clerical and administrative personnel. | Not published |
| AI alone | Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met. | Not published |
| AI alone | Develop operational standards and procedures for the work unit or department. | Not published |
| AI + software | Establish work procedures or schedules to organize the daily work of administrative staff. | Not published |
| AI + software | Learn to operate new office technologies as they are developed and implemented. | Not published |
| AI alone | Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence. | 0.04% |
| Not much | Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs. | Not published |
| AI + software | Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll. | Not published |
| AI + software | Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance. | 0.04% |
| Not much | Represent work unit at meetings or conferences and serve as liaison for requests or complaints. | Not published |
| Not much | Supervise administrative staff and provide training and orientation to new staff. | Not published |
Ordered by how important O*NET's respondents rate each task (1 to 5) times the share who say it is part of their job. The ordering is ours. O*NET hasn't rated 10 of the tasks, so they come last, in O*NET's own order. 5 of the 18 have a published share of Claude conversations; “not published” means too few conversations for Anthropic to publish a figure.
Where people already use AI
The tasks above say what AI could speed up. This shows what people are using it for. Its 18 tasks fall under 23 work activities that many occupations share, and Microsoft counted how often each one came up in 200,000 conversations with its Copilot assistant in 2024.
- #3 Respond to customer problems or inquiries
- #4 Maintain current knowledge in area of expertise
- #8 Read documents or materials to inform work processes
- and 2 more, in the table below
| Work activity | This occupation's tasks under it | People asked AI for help in 10,000 conversations |
AI did it for them in 10,000 conversations |
|---|---|---|---|
| Respond to customer problems or inquiries | |||
| Maintain current knowledge in area of expertise | |||
| Read documents or materials to inform work processes | |||
| Purchase goods or services | |||
| Select materials or equipment for operations or projects | |||
| Consult legal materials or public records | |||
| Develop operational or technical procedures or standards | |||
| Advise others on business or operational matters |
Show all 23 activities
| Communicate with others about operational plans or activities | |||
| Prepare reports of operational or procedural activities | |||
| Manage budgets or finances | |||
| Develop organizational or program goals or objectives | |||
| Analyze data to improve operations | |||
| Coordinate activities with clients, agencies, or organizations | |||
| Maintain operational records | |||
| Develop organizational policies, systems, or processes | |||
| Direct organizational operations, activities, or procedures | |||
| Train others on operational or work procedures | |||
| Assign work to others | |||
| Perform recruiting or hiring activities | |||
| Manage human resources activities | |||
| Supervise personnel activities | |||
| Replenish inventories of materials, equipment, or products |
How people in this work use Claude
What people in this work made with Claude % of conversations
- A document or report35%
- An analysis or summary16%
- A plan or strategy7%
- An explanation or answer6%
- An email or message6%
How they worked with Claude
75% of these conversations were about work. Anthropic Economic Index, May 2026.
How to read this
Work activities come from O*NET, which links every task to the broader activities it involves. Microsoft's figures are for the activity across everyone who used Copilot, not for administrative services managers specifically. Copilot is a general chat assistant; dedicated coding tools are not included, so programming help is under-counted here. Activities are listed by how many of this occupation's tasks fall under them.
The task ratings say whether AI could halve the time a task takes: on its own (“AI alone”), or with software built on it (“AI + software”). They were made by people in 2023 (Eloundou et al.). Claude's share is the task's share of all Claude.ai conversations in May 2026; Anthropic doesn't publish a task with too few conversations. None of these add up to the BLS exposure group, which combines five research measures.
More in the Guide: task ratings · task order · work activities · Copilot figures · Claude
High exposure doesn't mean fewer jobs
BLS projects most occupations in its two most exposed groups to grow: 141 of 206 rated Very high and 165 of 206 rated High. Each dot is one of the 831 occupations BLS rates.
Career moves into and out of this occupation
From moves between occupations found in online resumes, 2002–2016. Career changes only: a first job after school isn't a move.
Where people moved next
of 255,984 moves out
- 1 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 8%
- 2 General and Operations Managers High +5.0% 6%
- 3 Medical and Health Services Managers High +24.2% 4%
- 4 Chief Executives Very high +3.2% 4%
- 5 Management Analysts Very high +10.1% 3%
Where people moved in from
of 318,984 moves in
- 1 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 8%
- 2 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 5%
- 3 General and Operations Managers High +5.0% 4%
- 4 First-Line Supervisors of Office and Administrative Support Workers Very high +0.1% 3%
- 5 Medical and Health Services Managers High +24.2% 3%
The resume data uses 2010 occupation codes. This occupation comes from “Administrative Services Managers”, which today also includes “Facilities Managers”, so these figures cover it too. Resumes over-represent younger, white-collar job-seekers and moves into management. Schubert, Stansbury and Taska (resume data).
Education and training for the occupation
O*NET survey of workers in this occupation
- 34% high school
- 13% postsecondary certificate
- 13% some college
- 12% associate's
- 24% bachelor's
- 4% master's
O*NET 31.0 survey of workers in this occupation · 45 people answered.
Census survey (American Community Survey)
- 2% less than high school
- 12% high school
- 20% some college
- 8% associate's
- 37% bachelor's
- 19% master's
- 1% professional degree
- 1% doctorate
Census ACS 2024, all workers in this occupation · 769 people surveyed.
Why the two can differ
O*NET asks about 20 people in each occupation, which makes its shares uncertain, but it reports the exact occupation and counts certificates. The Census survey reaches thousands, but it groups some occupations together and counts degrees only. More in the Guide
Median pay by highest degree full-time, year-round · Census ACS 2024, all workers in this occupation
7 programs, such as Veterinary Office Management/Administration, Medical/Health Management and Clinical Assistant/Specialist and Business/Commerce, General.
See all
- Veterinary Office Management/Administration
- Medical/Health Management and Clinical Assistant/Specialist
- Business/Commerce, General
- Business Administration and Management, General
- Purchasing, Procurement/Acquisitions and Contracts Management
- Office Management and Supervision
- Customer Service Management
Jobs that require a credential BLS Occupational Requirements Survey 2023
21.1% this occupation
45.3% all occupations
| By kind | This occupation | All occupations |
|---|---|---|
| a license | <0.5% | 19.1% |
| a certification | 1.7% | 5.8% |
| an educational certificate | <0.5% | 2.8% |
Share of jobs whose employer requires it. BLS doesn't say which credential. How to read this
Look up certifications, training and licenses U.S. Department of Labor
- Certification Finder ↗ certifications CareerOneStop lists for this occupation
- Training Finder ↗ schools and programs, nationwide; narrow the place there
- License Finder ↗ licenses by state
- Apprenticeship Finder ↗ DOL lists 1 registered apprenticeship in this occupation (Office Manager/Admin Services). Apprenticeship.gov can't be linked to one occupation, so search for “Administrative Services Managers” there.
These open in a new tab and send only the occupation's public code. More in the Guide
BLS AI exposure categories (Aug 2026) · BLS Employment Projections 2025–35 · O*NET 31.0 · Task ratings: Eloundou et al., Science (2024) · Microsoft "Working with AI" v1.1 · Anthropic Economic Index (2026-06-26) · Schubert, Stansbury and Taska · NCES CIP–SOC · Census ACS 2024 · BLS JOLTS
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