Correspondence Clerks
Also called: Correspondence Clerk, Correspondence Coordinator, Correspondence Representative (Correspondence Rep), Dispute Resolution AnalystCompose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
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What the data says: AI could halve the time on 15 of its 17 tasks, and jobs are projected to shrink 5.6% by 2035. In the most exposed occupations, the squeeze shows up first among early-career workers. How to think about this →
About this projection
BLS builds AI into its projections where the research supports it: “BLS generally applies adjustments based on this research conservatively, where there is convincing evidence for a change.”
It also notes a limit: “BLS projection methods are not designed to capture extremely rapid technological change.”
On its AI exposure groups, BLS says exposure “does not imply job loss.”
Recent conditions
- From Sep 2025 to Aug 2026, 7.9 hires for every 10 job openings in professional and business services, which employs about 41% of people in this work, against 7.3 across all industries BLS JOLTS
One box per opening, filled for each hire; hires beyond the openings are added in a lighter shade. Higher can mean openings get filled, or that people leave often; lower, that jobs go unfilled, or hiring is slow.7.9 this industry7.3 all industries
Median pay by state BLS OEWS May 2025, state estimates
Tap a state for its figures.
Median pay in every state
| State | Median | Middle half earn | Jobs |
|---|---|---|---|
| Arizona | $39,900 | $33,870 to $55,340 | 110 |
| California | $53,640 | $44,410 to $65,900 | 240 |
| Colorado | $45,510 | $34,830 to $57,100 | 50 |
| Connecticut | $61,310 | $51,170 to $64,510 | 70 |
| Florida | not published | not published | 350 |
| Georgia | not published | not published | 150 |
| Idaho | $51,010 | $49,700 to $53,700 | 40 |
| Illinois | $46,280 | $40,790 to $58,750 | 50 |
| Indiana | $49,710 | $44,990 to $57,590 | 70 |
| Louisiana | $36,790 | $36,790 to $46,510 | 60 |
| Maine | $49,180 | $46,240 to $55,350 | 40 |
| Michigan | $40,780 | $33,870 to $51,360 | 40 |
| Missouri | $43,400 | $40,060 to $45,040 | 70 |
| Nebraska | $49,800 | $39,270 to $49,800 | 60 |
| Nevada | $47,820 | $45,720 to $58,000 | 130 |
| New Hampshire | $49,730 | $40,000 to $59,480 | 120 |
| New Jersey | $48,510 | $32,220 to $55,660 | 40 |
| New York | $49,360 | $40,220 to $60,320 | 540 |
| North Carolina | $42,340 | $41,380 to $48,070 | 50 |
| Ohio | $49,700 | $42,840 to $54,390 | 40 |
| Oregon | $61,160 | $53,690 to $73,700 | 110 |
| Pennsylvania | $40,270 | $36,920 to $48,100 | 140 |
| South Carolina | $41,710 | $39,330 to $48,190 | 130 |
| Tennessee | $42,390 | $39,200 to $44,400 | 100 |
| Texas | $48,860 | $40,070 to $59,960 | 830 |
| Utah | $47,450 | $37,460 to $47,450 | 140 |
| Virginia | $48,310 | $33,280 to $48,310 | not published |
| Wisconsin | $47,400 | $31,750 to $64,700 | not published |
Nationally: $46,800. Shades run from the lowest state median to the highest; a territory below that range takes the lightest. How to read this
How AI touches the work
What AI could speed up, task by task, and where people already use it.
AI could halve the time on 15 of its 17 tasks
| AI rating | Its main tasks | Share of Claude conversations May 2026 |
|---|---|---|
| AI + software | Maintain files and control records to show correspondence activities. | Not published |
| AI alone | Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence. | 0.01% |
| AI alone | Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary. | under 0.01% |
| AI alone | Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints. | 0.02% |
| AI alone | Route correspondence to other departments for reply. | Not published |
| AI + software | Compile data from records to prepare periodic reports. | 0.01% |
See all 17 tasks
| AI alone | Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service. | 0.04% |
| Not much | Ensure that money collected is properly recorded and secured. | Not published |
| AI alone | Present clear and concise explanations of governing rules and regulations. | 0.28% |
| AI alone | Type acknowledgment letters to persons sending correspondence. | 0.02% |
| AI + software | Confer with company personnel regarding feasibility of complying with writers' requests. | Not published |
| AI alone | Complete form letters in response to requests or problems identified by correspondence. | under 0.01% |
| AI + software | Process orders for goods requested in correspondence. | Not published |
| AI + software | Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. | Not published |
| Not much | Prepare records for shipment by certified mail. | Not published |
| AI + software | Compile data pertinent to manufacture of special products for customers. | Not published |
| AI alone | Compute costs of records furnished to requesters, and write letters to obtain payment. | Not published |
Ordered by how important O*NET's respondents rate each task (1 to 5) times the share who say it is part of their job. The ordering is ours. 8 of the 17 have a published share of Claude conversations; “not published” means too few conversations for Anthropic to publish a figure.
Where people already use AI
The tasks above say what AI could speed up. This shows what people are using it for. Its 17 tasks fall under 13 work activities that many occupations share, and Microsoft counted how often each one came up in 200,000 conversations with its Copilot assistant in 2024.
- #8 Read documents or materials to inform work processes
- #12 Explain regulations, policies, or procedures
- #30 Perform administrative or clerical activities
- and 2 more, in the table below
| Work activity | This occupation's tasks under it | People asked AI for help in 10,000 conversations |
AI did it for them in 10,000 conversations |
|---|---|---|---|
| Perform administrative or clerical activities | |||
| Compile records, documentation, or other data | |||
| Process shipments or mail | |||
| Read documents or materials to inform work processes | |||
| Explain regulations, policies, or procedures | |||
| Determine values or prices of goods or services | |||
| Evaluate the quality or accuracy of data | |||
| Examine materials or documentation for accuracy or compliance |
Show all 13 activities
| Communicate with others about operational plans or activities | |||
| Prepare documentation for contracts, applications, or permits | |||
| Maintain operational records | |||
| Reconcile financial data | |||
| Package objects |
How people in this work use Claude
What people in this work made with Claude % of conversations
- An explanation or answer46%
- An email or message21%
- A document or report10%
- An analysis or summary8%
- Advice or a recommendation4%
How they worked with Claude
38% of these conversations were about work. Anthropic Economic Index, May 2026.
How to read this
Work activities come from O*NET, which links every task to the broader activities it involves. Microsoft's figures are for the activity across everyone who used Copilot, not for correspondence clerks specifically. Copilot is a general chat assistant; dedicated coding tools are not included, so programming help is under-counted here. Activities are listed by how many of this occupation's tasks fall under them.
The task ratings say whether AI could halve the time a task takes: on its own (“AI alone”), or with software built on it (“AI + software”). They were made by people in 2023 (Eloundou et al.). Claude's share is the task's share of all Claude.ai conversations in May 2026; Anthropic doesn't publish a task with too few conversations. None of these add up to the BLS exposure group, which combines five research measures.
More in the Guide: task ratings · task order · work activities · Copilot figures · Claude
High exposure doesn't mean fewer jobs
BLS projects most occupations in its two most exposed groups to grow: 141 of 206 rated Very high and 165 of 206 rated High. Each dot is one of the 831 occupations BLS rates.
Career moves into and out of this occupation
From moves between occupations found in online resumes, 2002–2016. Career changes only: a first job after school isn't a move.
Where people moved next
of 9,733 moves out
- 1 Management Analysts Very high +10.1% 7%
- 2 News Analysts, Reporters, and Journalists Very high -5.9% 7%
- 3 Software Developers, Applications (2010 group) an older group BLS has since split; no exposure group today 5%
- 4 Writers and Authors Very high -0.3% 5%
- 5 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 5%
Where people moved in from
of 7,693 moves in
- 1 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 8%
- 2 News Analysts, Reporters, and Journalists Very high -5.9% 8%
- 3 Customer Service Representatives Very high -5.3% 6%
- 4 Editors Very high -1.1% 4%
- 5 Writers and Authors Very high -0.3% 3%
Resumes over-represent younger, white-collar job-seekers and moves into management. Schubert, Stansbury and Taska (resume data).
Education and training for the occupation
O*NET survey of workers in this occupation
- 43% high school
- 17% some college
- 28% associate's
- 12% bachelor's
O*NET 31.0 survey of workers in this occupation · 18 people answered.
1 program: General Office Occupations and Clerical Services.
Jobs that require a credential BLS Occupational Requirements Survey 2023
BLS publishes no credential figures for this occupation.
Look up certifications, training and licenses U.S. Department of Labor
- Certification Finder ↗ certifications CareerOneStop lists for this occupation
- Training Finder ↗ schools and programs, nationwide; narrow the place there
- License Finder ↗ licenses by state
- Apprenticeships: DOL's list of apprenticeable occupations doesn't include this one.
These open in a new tab and send only the occupation's public code. More in the Guide
BLS AI exposure categories (Aug 2026) · BLS Employment Projections 2025–35 · O*NET 31.0 · Task ratings: Eloundou et al., Science (2024) · Microsoft "Working with AI" v1.1 · Anthropic Economic Index (2026-06-26) · Schubert, Stansbury and Taska · NCES CIP–SOC · Census ACS 2024 · BLS JOLTS · Brynjolfsson, Chandar and Chen, Stanford (Aug 2026)
See it online, and explore any career: https://www.pathmosaic.com/card/43-4021.00