Hotel, Motel, and Resort Desk Clerks
Also called: Front Desk Agent, Front Desk Clerk, Guest Service Representative (GSR), Guest Services Agent (GSA)Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
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What the data says: AI could halve the time on 12 of its 20 tasks, yet jobs are projected to grow 1.8% by 2035. In the most exposed occupations, the squeeze shows up first among early-career workers. How to think about this →
About this projection
BLS builds AI into its projections where the research supports it: “BLS generally applies adjustments based on this research conservatively, where there is convincing evidence for a change.”
It also notes a limit: “BLS projection methods are not designed to capture extremely rapid technological change.”
On its AI exposure groups, BLS says exposure “does not imply job loss.”
Recent conditions
- In 2024, 6.0% of people in this work were unemployed, against 3.8% across all occupations Census ACS 2024
- From Sep 2025 to Aug 2026, 10.1 hires for every 10 job openings in accommodation and food services, which employs about 97% of people in this work, against 7.3 across all industries BLS JOLTS
One box per opening, filled for each hire; hires beyond the openings are added in a lighter shade. Higher can mean openings get filled, or that people leave often; lower, that jobs go unfilled, or hiring is slow.10.1 this industry7.3 all industries
Median pay by state BLS OEWS May 2025, state estimates
Tap a state for its figures.
Median pay in every state
| State | Median | Middle half earn | Jobs |
|---|---|---|---|
| Alabama | $28,050 | $26,320 to $29,830 | 3,910 |
| Alaska | $37,500 | $36,190 to $41,600 | 820 |
| Arizona | $35,880 | $33,300 to $37,370 | 5,540 |
| Arkansas | $28,300 | $26,300 to $29,910 | 2,420 |
| California | $39,360 | $36,790 to $45,220 | 27,810 |
| Colorado | $36,750 | $34,220 to $43,830 | 5,520 |
| Connecticut | $37,000 | $36,140 to $38,200 | 1,490 |
| Delaware | $35,730 | $31,200 to $37,030 | 740 |
| District of Columbia | $47,060 | $44,010 to $48,620 | 1,170 |
| Florida | $35,030 | $31,400 to $37,640 | 23,580 |
| Georgia | $29,130 | $26,530 to $34,520 | 9,490 |
| Hawaii | $59,110 | $51,230 to $65,840 | 2,810 |
| Idaho | $33,870 | $28,840 to $35,940 | 2,130 |
| Illinois | $35,410 | $32,740 to $37,270 | 6,390 |
| Indiana | $33,280 | $29,530 to $35,580 | 4,640 |
| Iowa | $30,590 | $28,910 to $35,050 | 2,790 |
| Kansas | $29,750 | $28,620 to $34,260 | 1,900 |
| Kentucky | $29,970 | $27,090 to $34,550 | 3,890 |
| Louisiana | $27,420 | $23,510 to $29,530 | 4,110 |
| Maine | $37,380 | $35,360 to $44,260 | 1,510 |
| Maryland | $35,860 | $33,850 to $37,540 | 4,020 |
| Massachusetts | $39,400 | $37,580 to $44,810 | 4,530 |
| Michigan | $33,870 | $29,850 to $35,950 | 6,300 |
| Minnesota | $36,320 | $31,720 to $38,490 | 4,430 |
| Mississippi | $27,300 | $22,900 to $28,650 | 3,050 |
| Missouri | $34,560 | $30,160 to $36,620 | 4,400 |
| Montana | $35,330 | $32,080 to $36,990 | 2,660 |
| Nebraska | $31,490 | $29,250 to $35,230 | 1,650 |
| Nevada | $38,900 | $32,430 to $43,710 | 5,040 |
| New Hampshire | $37,300 | $36,140 to $42,010 | 850 |
| New Jersey | $38,110 | $35,920 to $44,340 | 5,000 |
| New Mexico | $29,300 | $28,250 to $33,370 | 2,940 |
| New York | $38,590 | $35,820 to $48,320 | 10,130 |
| North Carolina | $29,900 | $27,910 to $35,360 | 7,530 |
| North Dakota | $34,530 | $33,610 to $35,430 | 1,390 |
| Ohio | $30,630 | $29,290 to $34,280 | 6,320 |
| Oklahoma | $27,630 | $23,620 to $29,210 | 3,090 |
| Oregon | $37,020 | $35,300 to $39,730 | 4,080 |
| Pennsylvania | $31,330 | $28,700 to $35,550 | 7,880 |
| Puerto Rico | $23,330 | $22,150 to $26,350 | 1,230 |
| Rhode Island | $37,840 | $36,730 to $39,570 | 530 |
| South Carolina | $30,020 | $26,780 to $35,550 | 5,910 |
| South Dakota | $30,550 | $29,580 to $34,640 | 1,760 |
| Tennessee | $30,160 | $28,110 to $35,070 | 6,930 |
| Texas | $29,630 | $26,790 to $35,210 | 23,690 |
| Utah | $36,250 | $31,930 to $38,300 | 4,120 |
| Vermont | $44,940 | $36,510 to $46,640 | 580 |
| Virgin Islands | $34,020 | $32,570 to $44,820 | 240 |
| Virginia | $33,270 | $29,620 to $35,950 | 6,560 |
| Washington | $40,460 | $37,930 to $45,460 | 5,630 |
| West Virginia | $26,830 | $23,020 to $27,900 | 1,730 |
| Wisconsin | $35,360 | $30,620 to $36,590 | 5,100 |
| Wyoming | $35,050 | $29,160 to $44,810 | 950 |
Nationally: $35,070. Shades run from the lowest state median to the highest; a territory below that range takes the lightest. How to read this
How AI touches the work
What AI could speed up, task by task, and where people already use it.
AI could halve the time on 12 of its 20 tasks
| AI rating | Its main tasks | Share of Claude conversations May 2026 |
|---|---|---|
| Not much | Make and confirm reservations. | Not published |
| Not much | Greet, register, and assign rooms to guests of hotels or motels. | Not published |
| AI alone | Record guest comments or complaints, referring customers to managers as necessary. | Not published |
| AI + software | Compute bills, collect payments, and make change for guests. | Not published |
| AI + software | Review accounts and charges with guests during the check out process. | Not published |
| AI alone | Transmit and receive messages, using telephones or telephone switchboards. | Not published |
See all 20 tasks
| AI + software | Contact housekeeping or maintenance staff when guests report problems. | Not published |
| Not much | Verify customers' credit, and establish how the customer will pay for the accommodation. | Not published |
| AI + software | Keep records of room availability and guests' accounts, manually or using computers. | Not published |
| Not much | Issue room keys and escort instructions to bellhops. | Not published |
| AI alone | Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. | under 0.01% |
| Not much | Clean and maintain lobby and common areas, such as restocking supplies and watering plants. | Not published |
| AI + software | Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. | Not published |
| AI + software | Advise housekeeping staff when rooms have been vacated and are ready for cleaning. | Not published |
| AI + software | Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. | Not published |
| AI alone | Date-stamp, sort, and rack incoming mail and messages. | Not published |
| Not much | Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. | Not published |
| Not much | Deposit guests' valuables in hotel safes or safe-deposit boxes. | Not published |
| AI + software | Plan, schedule or supervise the work of other employees. | Not published |
| Not much | Arrange tours, taxis, or restaurant reservations for customers. | Not published |
Ordered by how important O*NET's respondents rate each task (1 to 5) times the share who say it is part of their job. The ordering is ours. 1 of the 20 have a published share of Claude conversations; “not published” means too few conversations for Anthropic to publish a figure.
Where people already use AI
The tasks above say what AI could speed up. This shows what people are using it for. Its 20 tasks fall under 19 work activities that many occupations share, and Microsoft counted how often each one came up in 200,000 conversations with its Copilot assistant in 2024.
- #7 Explain technical details of products or services
- #11 Provide information to guests, clients, or customers
- #19 Provide general assistance to others, such as customers, patrons, or motorists
- and 2 more, in the table below
| Work activity | This occupation's tasks under it | People asked AI for help in 10,000 conversations |
AI did it for them in 10,000 conversations |
|---|---|---|---|
| Maintain sales or financial records | |||
| Provide general assistance to others, such as customers, patrons, or motorists | |||
| Explain technical details of products or services | |||
| Provide information to guests, clients, or customers | |||
| Assist others to access additional services or resources | |||
| Determine values or prices of goods or services | |||
| Evaluate the quality or accuracy of data | |||
| Prepare foods or beverages |
Show all 19 activities
| Communicate with others about operational plans or activities | |||
| Execute financial transactions | |||
| Operate communications equipment or systems | |||
| Sort materials or products | |||
| Clean tools, equipment, facilities, or work areas | |||
| Notify others of emergencies or problems | |||
| Assign work to others | |||
| Distribute materials, supplies, or resources | |||
| Collect fares or payments | |||
| Supervise personnel activities | |||
| Stock supplies or products |
How people in this work use Claude
What people in this work made with Claude % of conversations
- An explanation or answer48%
- Advice or a recommendation10%
- An analysis or summary9%
- A document or report6%
- A translation4%
How they worked with Claude
7% of these conversations were about work. Anthropic Economic Index, May 2026.
How to read this
Work activities come from O*NET, which links every task to the broader activities it involves. Microsoft's figures are for the activity across everyone who used Copilot, not for hotel, motel, and resort desk clerks specifically. Copilot is a general chat assistant; dedicated coding tools are not included, so programming help is under-counted here. Activities are listed by how many of this occupation's tasks fall under them.
The task ratings say whether AI could halve the time a task takes: on its own (“AI alone”), or with software built on it (“AI + software”). They were made by people in 2023 (Eloundou et al.). Claude's share is the task's share of all Claude.ai conversations in May 2026; Anthropic doesn't publish a task with too few conversations. None of these add up to the BLS exposure group, which combines five research measures.
More in the Guide: task ratings · task order · work activities · Copilot figures · Claude
High exposure doesn't mean fewer jobs
BLS projects most occupations in its two most exposed groups to grow: 141 of 206 rated Very high and 165 of 206 rated High. Each dot is one of the 831 occupations BLS rates.
Career moves into and out of this occupation
From moves between occupations found in online resumes, 2002–2016. Career changes only: a first job after school isn't a move.
Where people moved next
of 319,474 moves out
- 1 Customer Service Representatives Very high -5.3% 6%
- 2 First-Line Supervisors of Office and Administrative Support Workers Very high +0.1% 5%
- 3 Lodging Managers High +3.8% 4%
- 4 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 4%
- 5 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 3%
Where people moved in from
of 208,686 moves in
- 1 Customer Service Representatives Very high -5.3% 7%
- 2 Retail Salespersons Very high -0.3% 6%
- 3 Cashiers High -6.5% 5%
- 4 Waiters and Waitresses Moderate +2.0% 5%
- 5 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 3%
Resumes over-represent younger, white-collar job-seekers and moves into management. Schubert, Stansbury and Taska (resume data).
Education and training for the occupation
O*NET survey of workers in this occupation
- 1% less than high school
- 75% high school
- 2% postsecondary certificate
- 11% some college
- 6% associate's
- 5% bachelor's
O*NET 31.0 survey of workers in this occupation · 44 people answered.
Census survey (American Community Survey)
- 8% less than high school
- 33% high school
- 29% some college
- 10% associate's
- 16% bachelor's
- 3% master's
- 1% professional degree
Census ACS 2024, all workers in this occupation · 1,107 people surveyed.
Why the two can differ
O*NET asks about 20 people in each occupation, which makes its shares uncertain, but it reports the exact occupation and counts certificates. The Census survey reaches thousands, but it groups some occupations together and counts degrees only. More in the Guide
Median pay by highest degree full-time, year-round · Census ACS 2024, all workers in this occupation
Jobs that require a credential BLS Occupational Requirements Survey 2023
<5% this occupation
45.3% all occupations
| By kind | This occupation | All occupations |
|---|---|---|
| a license | not published | |
| a certification | not published | |
| an educational certificate | not published |
Share of jobs whose employer requires it. BLS doesn't say which credential. How to read this
Look up certifications, training and licenses U.S. Department of Labor
- Certification Finder ↗ certifications CareerOneStop lists for this occupation
- Training Finder ↗ schools and programs, nationwide; narrow the place there
- License Finder ↗ licenses by state
- Apprenticeship Finder ↗ DOL lists 1 registered apprenticeship in this occupation (HOTEL ASSOCIATE). Apprenticeship.gov can't be linked to one occupation, so search for “Hotel, Motel, and Resort Desk Clerks” there.
These open in a new tab and send only the occupation's public code. More in the Guide
BLS AI exposure categories (Aug 2026) · BLS Employment Projections 2025–35 · O*NET 31.0 · Task ratings: Eloundou et al., Science (2024) · Microsoft "Working with AI" v1.1 · Anthropic Economic Index (2026-06-26) · Schubert, Stansbury and Taska · NCES CIP–SOC · Census ACS 2024 · BLS JOLTS · Brynjolfsson, Chandar and Chen, Stanford (Aug 2026)
See it online, and explore any career: https://www.pathmosaic.com/card/43-4081.00