Interviewers, Except Eligibility and Loan
Also called: Admissions Clerk, Admissions Representative, Interviewer, Registration ClerkInterview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
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What the data says: AI could halve the time on 10 of its 16 tasks, and jobs are projected to shrink 10.4% by 2035. In the most exposed occupations, the squeeze shows up first among early-career workers. How to think about this →
About this projection
BLS builds AI into its projections where the research supports it: “BLS generally applies adjustments based on this research conservatively, where there is convincing evidence for a change.”
It also notes a limit: “BLS projection methods are not designed to capture extremely rapid technological change.”
On its AI exposure groups, BLS says exposure “does not imply job loss.”
Recent conditions
- In 2024, 7.5% of people in this work were unemployed, against 3.8% across all occupations Census ACS 2024
- From Sep 2025 to Aug 2026, 5.0 hires for every 10 job openings in health care and social assistance, which employs about 67% of people in this work, against 7.3 across all industries BLS JOLTS
One box per opening, filled for each hire; hires beyond the openings are added in a lighter shade. Higher can mean openings get filled, or that people leave often; lower, that jobs go unfilled, or hiring is slow.5.0 this industry7.3 all industries
Median pay by state BLS OEWS May 2025, state estimates
Tap a state for its figures.
Median pay in every state
| State | Median | Middle half earn | Jobs |
|---|---|---|---|
| Alabama | $34,180 | $30,600 to $38,350 | 3,120 |
| Alaska | $47,630 | $46,200 to $57,070 | 80 |
| Arizona | $43,200 | $38,680 to $53,720 | 2,630 |
| Arkansas | $37,150 | $34,760 to $43,180 | 2,990 |
| California | $56,880 | $47,790 to $64,990 | 22,250 |
| Colorado | $49,660 | $47,160 to $56,260 | 5,360 |
| Connecticut | $47,980 | $45,210 to $57,840 | 1,210 |
| Delaware | $49,010 | $48,330 to $57,680 | 570 |
| District of Columbia | $49,730 | $49,700 to $75,930 | 640 |
| Florida | $43,500 | $37,350 to $47,350 | 7,420 |
| Georgia | $41,450 | $35,990 to $49,340 | 1,910 |
| Hawaii | $35,680 | $31,860 to $43,920 | not published |
| Idaho | $39,450 | $24,390 to $45,180 | 560 |
| Illinois | $43,200 | $36,200 to $50,250 | 2,240 |
| Indiana | $40,510 | $37,440 to $47,370 | 3,280 |
| Iowa | $39,520 | $37,470 to $43,340 | 1,800 |
| Kansas | $39,430 | $37,180 to $46,680 | 3,640 |
| Kentucky | $40,490 | $38,210 to $46,760 | 1,050 |
| Louisiana | $37,190 | $34,640 to $41,500 | 4,440 |
| Maine | $43,830 | $40,010 to $46,220 | 1,000 |
| Maryland | $47,550 | $43,190 to $51,370 | 2,510 |
| Massachusetts | $50,340 | $47,340 to $59,800 | 3,050 |
| Michigan | $44,180 | $39,360 to $49,070 | 4,590 |
| Minnesota | $49,980 | $47,500 to $58,020 | 1,950 |
| Mississippi | $35,110 | $30,240 to $38,360 | 2,200 |
| Missouri | $38,940 | $36,960 to $46,270 | 3,470 |
| Montana | $42,970 | $39,450 to $47,130 | 760 |
| Nebraska | $44,130 | $38,620 to $47,510 | 2,280 |
| Nevada | $42,340 | $35,580 to $49,000 | 2,190 |
| New Hampshire | $48,890 | $43,510 to $55,840 | 1,390 |
| New Jersey | $47,380 | $40,800 to $54,840 | 4,170 |
| New York | $55,410 | $46,200 to $60,910 | 9,260 |
| North Carolina | $39,200 | $34,880 to $46,580 | 2,330 |
| North Dakota | $38,590 | $35,360 to $44,330 | 160 |
| Ohio | $42,480 | $38,270 to $48,100 | 6,730 |
| Oklahoma | $39,130 | $36,860 to $45,240 | 1,480 |
| Oregon | $50,730 | $48,420 to $59,650 | 1,710 |
| Pennsylvania | $44,070 | $37,390 to $49,730 | 3,640 |
| Puerto Rico | $22,810 | $21,840 to $29,410 | 2,850 |
| Rhode Island | $49,780 | $41,800 to $58,490 | 370 |
| South Carolina | $38,830 | $33,340 to $53,110 | 940 |
| South Dakota | $43,930 | $37,710 to $46,200 | 590 |
| Tennessee | $39,340 | $33,430 to $48,100 | 1,660 |
| Texas | $43,980 | $36,220 to $49,350 | 13,930 |
| Utah | $41,530 | $29,950 to $48,930 | 570 |
| Vermont | $49,480 | $46,310 to $51,430 | 380 |
| Virginia | $44,280 | $37,640 to $52,920 | 2,250 |
| Washington | $51,090 | $46,680 to $60,210 | 3,050 |
| West Virginia | $36,480 | $32,220 to $37,620 | 2,480 |
| Wisconsin | $46,070 | $39,230 to $48,710 | 1,130 |
| Wyoming | $40,050 | $36,870 to $47,510 | 420 |
Nationally: $45,920. Shades run from the lowest state median to the highest; a territory below that range takes the lightest. How to read this
How AI touches the work
What AI could speed up, task by task, and where people already use it.
AI could halve the time on 10 of its 16 tasks
| AI rating | Its main tasks | Share of Claude conversations May 2026 |
|---|---|---|
| AI + software | Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. | Not published |
| Not much | Identify and report problems in obtaining valid data. | Not published |
| Not much | Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options. | Not published |
| AI alone | Perform patient services, such as answering the telephone or assisting patients with financial or medical questions. | Not published |
| AI alone | Review data obtained from interview for completeness and accuracy. | Not published |
| Not much | Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments. | Not published |
See all 16 tasks
| Not much | Meet with supervisor daily to submit completed assignments and discuss progress. | Not published |
| Not much | Supervise or train other staff members. | Not published |
| Not much | Assist individuals in filling out applications or questionnaires. | 0.01% |
| AI + software | Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation. | Not published |
| AI alone | Compile, record, and code results or data from interview or survey, using computer or specified form. | 0.01% |
| AI alone | Prepare reports to provide answers in response to specific problems. | 0.21% |
| AI + software | Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person. | Not published |
| AI + software | Locate and list addresses and households. | Not published |
| AI alone | Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension. | under 0.01% |
| AI + software | Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator. | under 0.01% |
Ordered by how important O*NET's respondents rate each task (1 to 5) times the share who say it is part of their job. The ordering is ours. 5 of the 16 have a published share of Claude conversations; “not published” means too few conversations for Anthropic to publish a figure.
Where people already use AI
The tasks above say what AI could speed up. This shows what people are using it for. Its 16 tasks fall under 15 work activities that many occupations share, and Microsoft counted how often each one came up in 200,000 conversations with its Copilot assistant in 2024.
- #11 Provide information to guests, clients, or customers
- #12 Explain regulations, policies, or procedures
- #20 Present research or technical information
- and 2 more, in the table below
| Work activity | This occupation's tasks under it | People asked AI for help in 10,000 conversations |
AI did it for them in 10,000 conversations |
|---|---|---|---|
| Interview people to obtain information | |||
| Compile records, documentation, or other data | |||
| Evaluate the quality or accuracy of data | |||
| Provide information to guests, clients, or customers | |||
| Explain regulations, policies, or procedures | |||
| Present research or technical information | |||
| Process digital or online data | |||
| Assist individuals with paperwork |
Show all 15 activities
| Communicate with others about operational plans or activities | |||
| Resolve personnel or operational problems | |||
| Collect data about consumer needs or opinions | |||
| Analyze data to improve operations | |||
| Negotiate contracts or agreements | |||
| Collect fares or payments | |||
| Supervise personnel activities |
How people in this work use Claude
What people in this work made with Claude % of conversations
- A document or report64%
- An analysis or summary10%
- Data or a spreadsheet4%
- An academic paper or thesis2%
- An explanation or answer2%
How they worked with Claude
45% of these conversations were about work. Anthropic Economic Index, May 2026.
How to read this
Work activities come from O*NET, which links every task to the broader activities it involves. Microsoft's figures are for the activity across everyone who used Copilot, not for interviewers, except eligibility and loan specifically. Copilot is a general chat assistant; dedicated coding tools are not included, so programming help is under-counted here. Activities are listed by how many of this occupation's tasks fall under them.
The task ratings say whether AI could halve the time a task takes: on its own (“AI alone”), or with software built on it (“AI + software”). They were made by people in 2023 (Eloundou et al.). Claude's share is the task's share of all Claude.ai conversations in May 2026; Anthropic doesn't publish a task with too few conversations. None of these add up to the BLS exposure group, which combines five research measures.
More in the Guide: task ratings · task order · work activities · Copilot figures · Claude
High exposure doesn't mean fewer jobs
BLS projects most occupations in its two most exposed groups to grow: 141 of 206 rated Very high and 165 of 206 rated High. Each dot is one of the 831 occupations BLS rates.
Career moves into and out of this occupation
From moves between occupations found in online resumes, 2002–2016. Career changes only: a first job after school isn't a move.
Where people moved next
of 39,804 moves out
- 1 Education Administrators, Postsecondary High +1.8% 7%
- 2 Customer Service Representatives Very high -5.3% 5%
- 3 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 4%
- 4 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 4%
- 5 Human Resources Specialists Very high +6.4% 3%
Where people moved in from
of 36,943 moves in
- 1 Customer Service Representatives Very high -5.3% 6%
- 2 Education Administrators, Postsecondary High +1.8% 4%
- 3 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 4%
- 4 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products Very high -0.9% 4%
- 5 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 3%
Resumes over-represent younger, white-collar job-seekers and moves into management. Schubert, Stansbury and Taska (resume data).
Education and training for the occupation
O*NET survey of workers in this occupation
- 42% high school
- 6% some college
- 33% associate's
- 1% bachelor's
- 17% not published
O*NET marks 17% of the answers as too uncertain to publish, so the parts shown don't add up to 100%.
O*NET 31.0 survey of workers in this occupation · 14 people answered.
Census survey (American Community Survey)
- 3% less than high school
- 26% high school
- 30% some college
- 14% associate's
- 19% bachelor's
- 7% master's
- 1% professional degree
Census ACS 2024, all workers in this occupation · 1,953 people surveyed.
Why the two can differ
O*NET asks about 20 people in each occupation, which makes its shares uncertain, but it reports the exact occupation and counts certificates. The Census survey reaches thousands, but it groups some occupations together and counts degrees only. More in the Guide
Median pay by highest degree full-time, year-round · Census ACS 2024, all workers in this occupation
Jobs that require a credential BLS Occupational Requirements Survey 2023
26.9% this occupation
45.3% all occupations
| By kind | This occupation | All occupations |
|---|---|---|
| a license | not published | |
| a certification | not published | |
| an educational certificate | not published |
Share of jobs whose employer requires it. BLS doesn't say which credential. How to read this
Look up certifications, training and licenses U.S. Department of Labor
- Certification Finder ↗ certifications CareerOneStop lists for this occupation
- Training Finder ↗ schools and programs, nationwide; narrow the place there
- License Finder ↗ licenses by state
- Apprenticeships: DOL's list of apprenticeable occupations doesn't include this one.
These open in a new tab and send only the occupation's public code. More in the Guide
BLS AI exposure categories (Aug 2026) · BLS Employment Projections 2025–35 · O*NET 31.0 · Task ratings: Eloundou et al., Science (2024) · Microsoft "Working with AI" v1.1 · Anthropic Economic Index (2026-06-26) · Schubert, Stansbury and Taska · NCES CIP–SOC · Census ACS 2024 · BLS JOLTS · Brynjolfsson, Chandar and Chen, Stanford (Aug 2026)
See it online, and explore any career: https://www.pathmosaic.com/card/43-4111.00