Concierges
Also called: Chef Concierge, Concierge, Guest Service Agent, Hotel ConciergeAssist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
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What the data says: AI could halve the time on 11 of its 16 rated tasks, yet jobs are projected to grow 2.6% by 2035. In the most exposed occupations, the squeeze shows up first among early-career workers. How to think about this →
About this projection
BLS builds AI into its projections where the research supports it: “BLS generally applies adjustments based on this research conservatively, where there is convincing evidence for a change.”
It also notes a limit: “BLS projection methods are not designed to capture extremely rapid technological change.”
On its AI exposure groups, BLS says exposure “does not imply job loss.”
Recent conditions
- In 2024, 5.7% of people in this work were unemployed, against 3.8% across all occupations Census ACS 2024, all workers in the Census group “Baggage porters, bellhops, and concierges”
- From Sep 2025 to Aug 2026, 5.0 hires for every 10 job openings in health care and social assistance, which employs about 27% of people in this work, against 7.3 across all industries BLS JOLTS
One box per opening, filled for each hire; hires beyond the openings are added in a lighter shade. Higher can mean openings get filled, or that people leave often; lower, that jobs go unfilled, or hiring is slow.5.0 this industry7.3 all industries
Median pay by state BLS OEWS May 2025, state estimates
Tap a state for its figures.
Median pay in every state
| State | Median | Middle half earn | Jobs |
|---|---|---|---|
| Alabama | $30,120 | $29,040 to $34,900 | 300 |
| Arizona | $37,460 | $35,680 to $41,610 | 420 |
| Arkansas | $31,340 | $29,620 to $36,540 | 90 |
| California | $43,560 | $38,530 to $53,580 | 5,150 |
| Colorado | $46,720 | $38,540 to $49,420 | 580 |
| Connecticut | $40,550 | $35,870 to $49,070 | 400 |
| Delaware | $32,420 | $31,200 to $32,420 | 40 |
| District of Columbia | $38,230 | $37,930 to $45,130 | 3,000 |
| Florida | $35,660 | $32,910 to $43,070 | 5,380 |
| Georgia | $33,960 | $32,150 to $38,600 | 1,440 |
| Hawaii | $60,090 | $48,530 to $64,080 | 510 |
| Idaho | $34,760 | $33,060 to $36,300 | 250 |
| Illinois | $36,900 | $35,960 to $42,510 | 1,460 |
| Indiana | $34,160 | $26,760 to $45,880 | 250 |
| Iowa | $40,080 | $37,680 to $46,870 | 70 |
| Kansas | $35,340 | $24,690 to $41,800 | 110 |
| Kentucky | $31,390 | $28,310 to $38,760 | 420 |
| Louisiana | $31,340 | $29,250 to $35,370 | 320 |
| Maine | $45,330 | $41,720 to $53,320 | 110 |
| Maryland | $39,950 | $38,600 to $44,220 | 1,130 |
| Massachusetts | $40,120 | $38,040 to $48,880 | not published |
| Michigan | $35,740 | $32,210 to $39,660 | 900 |
| Minnesota | $36,880 | $35,960 to $39,620 | not published |
| Mississippi | $35,360 | $30,720 to $35,890 | 130 |
| Missouri | $33,280 | $30,020 to $36,570 | 500 |
| Montana | $37,520 | $33,160 to $45,800 | 50 |
| Nebraska | not published | not published | 270 |
| Nevada | $36,820 | $35,440 to $44,450 | 1,110 |
| New Hampshire | $38,950 | $37,110 to $41,790 | 120 |
| New Jersey | $37,740 | $35,570 to $44,130 | 2,650 |
| New Mexico | $35,740 | $33,750 to $44,590 | 50 |
| New York | $57,570 | $46,960 to $61,320 | 6,040 |
| North Carolina | $34,780 | $31,250 to $40,190 | 660 |
| Ohio | $35,660 | $30,980 to $37,710 | 590 |
| Oklahoma | $29,930 | $23,710 to $33,960 | 430 |
| Oregon | $38,700 | $35,660 to $44,590 | 420 |
| Pennsylvania | $39,560 | $35,130 to $44,720 | 2,160 |
| Puerto Rico | $23,810 | $22,210 to $27,170 | 310 |
| Rhode Island | $54,850 | $48,460 to $54,850 | not published |
| South Carolina | $34,110 | $28,720 to $41,270 | 580 |
| Tennessee | $35,320 | $30,770 to $38,150 | 460 |
| Texas | $36,070 | $31,780 to $39,880 | 2,600 |
| Utah | $38,550 | $35,100 to $45,770 | 250 |
| Vermont | $45,610 | $37,000 to $45,630 | 90 |
| Virginia | $38,050 | $35,150 to $43,140 | 2,170 |
| Washington | $47,330 | $43,530 to $48,880 | 1,320 |
| West Virginia | $35,130 | $28,930 to $48,410 | 40 |
| Wisconsin | $40,460 | $39,990 to $42,720 | 260 |
| Wyoming | $52,060 | $51,660 to $60,220 | 50 |
Nationally: $38,950. Shades run from the lowest state median to the highest; a territory below that range takes the lightest. How to read this
How AI touches the work
What AI could speed up, task by task, and where people already use it.
AI could halve the time on 11 of its 16 rated tasks
| AI rating | Its main tasks | Share of Claude conversations May 2026 |
|---|---|---|
| AI alone | Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. | under 0.01% |
| AI alone | Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. | Not published |
| AI alone | Provide directions to guests. | under 0.01% |
| AI alone | Make travel arrangements for sightseeing or other tours. | Not published |
| Not much | Pick up and deliver items or run errands for guests. | Not published |
| AI + software | Order flowers for guests. | Not published |
See all 18 tasks
| AI alone | Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides. | Not published |
| Not rated | Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests. | under 0.01% |
| Not rated | Assist guests with special needs by providing equipment such as wheelchairs. | Not published |
| Not much | Receive, store, or deliver luggage or mail. | Not published |
| Not much | Plan special events, parties, or meetings, which may include booking musicians or celebrities. | Not published |
| AI alone | Arrange childcare services for guests. | Not published |
| AI alone | Arrange for the replacement of items lost by travelers. | Not published |
| AI alone | Provide business services for guests, such as sending or receiving faxes or shipping packages. | Not published |
| AI alone | Perform office duties on a temporary basis when needed. | Not published |
| AI alone | Arrange for interpreters or translators when patrons require such services. | Not published |
| Not much | Provide food and beverage services to guests. | Not published |
| Not much | Clean and tidy hotel lounge. | Not published |
Ordered by how important O*NET's respondents rate each task (1 to 5) times the share who say it is part of their job. The ordering is ours. 3 of the 18 have a published share of Claude conversations; “not published” means too few conversations for Anthropic to publish a figure.
Where people already use AI
The tasks above say what AI could speed up. This shows what people are using it for. Its 18 tasks fall under 10 work activities that many occupations share, and Microsoft counted how often each one came up in 200,000 conversations with its Copilot assistant in 2024.
- #11 Provide information to guests, clients, or customers
- #19 Provide general assistance to others, such as customers, patrons, or motorists
- #30 Perform administrative or clerical activities
- and 1 more, in the table below
| Work activity | This occupation's tasks under it | People asked AI for help in 10,000 conversations |
AI did it for them in 10,000 conversations |
|---|---|---|---|
| Provide general assistance to others, such as customers, patrons, or motorists | |||
| Provide information to guests, clients, or customers | |||
| Move materials, equipment, or supplies | |||
| Perform administrative or clerical activities | |||
| Purchase goods or services | |||
| Clean tools, equipment, facilities, or work areas | |||
| Coordinate group, community, or public activities | |||
| Sell products or services |
Show all 10 activities
| Direct organizational operations, activities, or procedures | |||
| Assist individuals with special needs |
How people in this work use Claude
What people in this work made with Claude % of conversations
- Advice or a recommendation33%
- An explanation or answer21%
- A plan or strategy11%
- An email or message6%
- A chart or visualization3%
How they worked with Claude
6% of these conversations were about work. Anthropic Economic Index, May 2026.
How to read this
Work activities come from O*NET, which links every task to the broader activities it involves. Microsoft's figures are for the activity across everyone who used Copilot, not for concierges specifically. Copilot is a general chat assistant; dedicated coding tools are not included, so programming help is under-counted here. Activities are listed by how many of this occupation's tasks fall under them.
The task ratings say whether AI could halve the time a task takes: on its own (“AI alone”), or with software built on it (“AI + software”). They were made by people in 2023 (Eloundou et al.). Claude's share is the task's share of all Claude.ai conversations in May 2026; Anthropic doesn't publish a task with too few conversations. None of these add up to the BLS exposure group, which combines five research measures.
More in the Guide: task ratings · task order · work activities · Copilot figures · Claude
High exposure doesn't mean fewer jobs
BLS projects most occupations in its two most exposed groups to grow: 141 of 206 rated Very high and 165 of 206 rated High. Each dot is one of the 831 occupations BLS rates.
Career moves into and out of this occupation
From moves between occupations found in online resumes, 2002–2016. Career changes only: a first job after school isn't a move.
Where people moved next
of 21,209 moves out
- 1 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 4%
- 2 Customer Service Representatives Very high -5.3% 4%
- 3 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 4%
- 4 Hotel, Motel, and Resort Desk Clerks Very high +1.8% 4%
- 5 First-Line Supervisors of Retail Sales Workers High -3.7% 3%
Where people moved in from
of 22,334 moves in
- 1 Customer Service Representatives Very high -5.3% 7%
- 2 Hotel, Motel, and Resort Desk Clerks Very high +1.8% 6%
- 3 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 5%
- 4 Retail Salespersons Very high -0.3% 4%
- 5 First-Line Supervisors of Retail Sales Workers High -3.7% 3%
Resumes over-represent younger, white-collar job-seekers and moves into management. Schubert, Stansbury and Taska (resume data).
Education and training for the occupation
O*NET survey of workers in this occupation
- 5% less than high school
- 45% high school
- 9% postsecondary certificate
- 27% some college
- 5% associate's
- 9% bachelor's
O*NET 31.0 survey of workers in this occupation · 22 people answered.
Census survey (American Community Survey)
- 11% less than high school
- 35% high school
- 23% some college
- 13% associate's
- 14% bachelor's
- 3% master's
Census ACS 2024, all workers in the Census group “Baggage porters, bellhops, and concierges” · 852 people surveyed.
Why the two can differ
O*NET asks about 20 people in each occupation, which makes its shares uncertain, but it reports the exact occupation and counts certificates. The Census survey reaches thousands, but it groups some occupations together and counts degrees only. More in the Guide
Median pay by highest degree full-time, year-round · Census ACS 2024, all workers in the Census group “Baggage porters, bellhops, and concierges”
1 program: Culinary, Entertainment, and Personal Services, Other.
Jobs that require a credential BLS Occupational Requirements Survey 2023
BLS publishes no credential figures for this occupation.
Look up certifications, training and licenses U.S. Department of Labor
- Certification Finder ↗ certifications CareerOneStop lists for this occupation
- Training Finder ↗ schools and programs, nationwide; narrow the place there
- License Finder ↗ licenses by state
- Apprenticeships: DOL's list of apprenticeable occupations doesn't include this one.
These open in a new tab and send only the occupation's public code. More in the Guide
BLS AI exposure categories (Aug 2026) · BLS Employment Projections 2025–35 · O*NET 31.0 · Task ratings: Eloundou et al., Science (2024) · Microsoft "Working with AI" v1.1 · Anthropic Economic Index (2026-06-26) · Schubert, Stansbury and Taska · NCES CIP–SOC · Census ACS 2024 · BLS JOLTS · Brynjolfsson, Chandar and Chen, Stanford (Aug 2026)
See it online, and explore any career: https://www.pathmosaic.com/card/39-6012.00