Lodging Managers
Also called: Front Desk Manager, Front Office Manager, Hotel Manager, Resort ManagerPlan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
On a phone, press and hold a picture to save it to Photos.
opens your phone's share sheet, where you can save both to Photos
What the data says: AI could halve the time on 12 of its 24 tasks, yet jobs are projected to grow 3.8% by 2035. How to think about this →
About this projection
BLS builds AI into its projections where the research supports it: “BLS generally applies adjustments based on this research conservatively, where there is convincing evidence for a change.”
It also notes a limit: “BLS projection methods are not designed to capture extremely rapid technological change.”
On its AI exposure groups, BLS says exposure “does not imply job loss.”
Recent conditions
- In 2024, 2.8% of people in this work were unemployed, against 3.8% across all occupations Census ACS 2024
- From Sep 2025 to Aug 2026, 10.1 hires for every 10 job openings in accommodation and food services, which employs about 93% of people in this work, against 7.3 across all industries BLS JOLTS
One box per opening, filled for each hire; hires beyond the openings are added in a lighter shade. Higher can mean openings get filled, or that people leave often; lower, that jobs go unfilled, or hiring is slow.10.1 this industry7.3 all industries
Median pay by state BLS OEWS May 2025, state estimates
Tap a state for its figures.
Median pay in every state
| State | Median | Middle half earn | Jobs |
|---|---|---|---|
| Alabama | $69,420 | $59,740 to $88,340 | 570 |
| Alaska | $80,060 | $58,700 to $99,950 | not published |
| Arizona | $77,670 | $58,350 to $97,890 | 680 |
| Arkansas | $45,870 | $37,910 to $62,840 | 480 |
| California | $76,950 | $62,690 to $99,670 | 5,070 |
| Colorado | $91,750 | $70,980 to $127,840 | 1,100 |
| Connecticut | $76,940 | $61,750 to $98,130 | 210 |
| Delaware | $73,850 | $60,480 to $90,680 | 130 |
| District of Columbia | $75,610 | $65,530 to $93,990 | 260 |
| Florida | $69,120 | $48,490 to $100,490 | 4,790 |
| Georgia | $61,060 | $41,840 to $90,460 | 1,580 |
| Hawaii | $114,070 | $91,930 to $134,060 | 200 |
| Idaho | $65,390 | $62,190 to $84,840 | 70 |
| Illinois | $61,530 | $47,640 to $77,680 | 740 |
| Indiana | $67,070 | $51,850 to $81,250 | 570 |
| Iowa | $59,680 | $50,790 to $67,300 | 410 |
| Kansas | $64,220 | $57,150 to $104,580 | 300 |
| Kentucky | $59,440 | $49,940 to $80,600 | not published |
| Louisiana | $63,000 | $49,730 to $72,540 | 380 |
| Maine | $62,400 | $53,210 to $83,430 | 740 |
| Maryland | $73,260 | $60,160 to $99,020 | 440 |
| Massachusetts | $97,350 | $75,350 to $125,180 | not published |
| Michigan | $58,970 | $46,230 to $77,100 | not published |
| Minnesota | $78,890 | $63,840 to $101,710 | 250 |
| Mississippi | $62,550 | $48,430 to $82,880 | 290 |
| Missouri | $46,880 | $42,660 to $74,520 | 170 |
| Montana | $66,580 | $57,910 to $79,000 | 670 |
| Nebraska | $67,990 | $58,430 to $76,680 | 330 |
| Nevada | $78,110 | $58,820 to $114,400 | 490 |
| New Hampshire | $79,210 | $62,180 to $98,680 | 90 |
| New Jersey | $107,720 | $75,680 to $120,860 | 450 |
| New Mexico | $67,320 | $50,200 to $90,110 | 370 |
| New York | $79,460 | $61,460 to $100,220 | 2,880 |
| North Carolina | $63,860 | $43,720 to $85,040 | 1,460 |
| North Dakota | $62,770 | $45,050 to $72,900 | 270 |
| Ohio | $48,690 | $42,890 to $72,670 | 1,490 |
| Oklahoma | $50,740 | $38,430 to $58,000 | 440 |
| Oregon | $63,220 | $50,970 to $80,060 | 1,170 |
| Pennsylvania | $60,980 | $47,840 to $72,720 | not published |
| Puerto Rico | $43,860 | $39,470 to $50,210 | 110 |
| Rhode Island | $106,630 | $78,110 to $117,860 | 110 |
| South Carolina | $62,990 | $45,690 to $88,370 | 640 |
| South Dakota | $61,920 | $53,590 to $74,480 | 310 |
| Tennessee | $63,050 | $47,840 to $82,510 | 610 |
| Texas | $62,000 | $43,420 to $80,700 | 3,900 |
| Utah | $67,060 | $59,800 to $101,560 | not published |
| Vermont | $81,440 | $66,160 to $102,210 | 210 |
| Virginia | $66,990 | $46,150 to $93,120 | not published |
| Washington | $101,350 | $77,610 to $174,990 | 450 |
| West Virginia | $72,800 | $55,640 to $88,580 | 180 |
| Wisconsin | $73,590 | $45,570 to $96,640 | 1,130 |
| Wyoming | $61,190 | $47,990 to $87,260 | 420 |
Nationally: $69,250. Shades run from the lowest state median to the highest; a territory below that range takes the lightest. How to read this
How AI touches the work
What AI could speed up, task by task, and where people already use it.
AI could halve the time on 12 of its 24 tasks
| AI rating | Its main tasks | Share of Claude conversations May 2026 |
|---|---|---|
| Not much | Train staff members. | Not published |
| Not much | Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. | under 0.01% |
| AI alone | Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints. | under 0.01% |
| AI alone | Greet and register guests. | 0.01% |
| Not much | Inspect guest rooms, public areas, and grounds for cleanliness and appearance. | Not published |
| Not much | Confer and cooperate with other managers to ensure coordination of hotel activities. | Not published |
See all 24 tasks
| AI + software | Assign duties to workers, and schedule shifts. | under 0.01% |
| AI + software | Prepare required paperwork pertaining to departmental functions. | under 0.01% |
| AI + software | Monitor the revenue activity of the hotel or facility. | Not published |
| AI alone | Develop and implement policies and procedures for the operation of a department or establishment. | 0.01% |
| Not much | Interview and hire applicants. | Not published |
| AI alone | Coordinate front-office activities of hotels or motels, and resolve problems. | Not published |
| AI + software | Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments. | Not published |
| AI + software | Collect payments and record data pertaining to funds and expenditures. | Not published |
| Not much | Show, rent, or assign accommodations. | Not published |
| Not much | Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted. | Not published |
| Not much | Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection. | Not published |
| Not much | Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry. | Not published |
| Not much | Manage and maintain temporary or permanent lodging facilities. | Not published |
| AI alone | Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment. | 0.01% |
| AI alone | Perform marketing and public relations activities. | under 0.01% |
| Not much | Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility. | Not published |
| AI + software | Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions. | Not published |
| Not much | Book tickets for guests for local tours and attractions. | Not published |
Ordered by how important O*NET's respondents rate each task (1 to 5) times the share who say it is part of their job. The ordering is ours. 8 of the 24 have a published share of Claude conversations; “not published” means too few conversations for Anthropic to publish a figure.
Where people already use AI
The tasks above say what AI could speed up. This shows what people are using it for. Its 24 tasks fall under 25 work activities that many occupations share, and Microsoft counted how often each one came up in 200,000 conversations with its Copilot assistant in 2024.
- #3 Respond to customer problems or inquiries
- #11 Provide information to guests, clients, or customers
- #17 Implement procedures or processes
- and 1 more, in the table below
| Work activity | This occupation's tasks under it | People asked AI for help in 10,000 conversations |
AI did it for them in 10,000 conversations |
|---|---|---|---|
| Provide information to guests, clients, or customers | |||
| Respond to customer problems or inquiries | |||
| Purchase goods or services | |||
| Maintain operational records | |||
| Direct organizational operations, activities, or procedures | |||
| Collect fares or payments | |||
| Implement procedures or processes | |||
| Promote products, services, or programs |
Show all 25 activities
| Communicate with others about operational plans or activities | |||
| Monitor individual behavior or performance | |||
| Schedule operational activities | |||
| Interview people to obtain information | |||
| Maintain tools or equipment | |||
| Monitor financial data or activities | |||
| Manage budgets or finances | |||
| Monitor operations to ensure adequate performance | |||
| Coordinate activities with clients, agencies, or organizations | |||
| Inspect facilities or equipment | |||
| Develop organizational policies, systems, or processes | |||
| Evaluate personnel capabilities or performance | |||
| Train others on operational or work procedures | |||
| Assign work to others | |||
| Distribute materials, supplies, or resources | |||
| Perform recruiting or hiring activities | |||
| Escort others |
How people in this work use Claude
What people in this work made with Claude % of conversations
- A document or report17%
- Advice or a recommendation14%
- An explanation or answer14%
- A plan or strategy8%
- An email or message7%
How they worked with Claude
39% of these conversations were about work. Anthropic Economic Index, May 2026.
How to read this
Work activities come from O*NET, which links every task to the broader activities it involves. Microsoft's figures are for the activity across everyone who used Copilot, not for lodging managers specifically. Copilot is a general chat assistant; dedicated coding tools are not included, so programming help is under-counted here. Activities are listed by how many of this occupation's tasks fall under them.
The task ratings say whether AI could halve the time a task takes: on its own (“AI alone”), or with software built on it (“AI + software”). They were made by people in 2023 (Eloundou et al.). Claude's share is the task's share of all Claude.ai conversations in May 2026; Anthropic doesn't publish a task with too few conversations. None of these add up to the BLS exposure group, which combines five research measures.
More in the Guide: task ratings · task order · work activities · Copilot figures · Claude
High exposure doesn't mean fewer jobs
BLS projects most occupations in its two most exposed groups to grow: 141 of 206 rated Very high and 165 of 206 rated High. Each dot is one of the 831 occupations BLS rates.
Career moves into and out of this occupation
From moves between occupations found in online resumes, 2002–2016. Career changes only: a first job after school isn't a move.
Where people moved next
of 124,727 moves out
- 1 General and Operations Managers High +5.0% 16%
- 2 Food Service Managers Moderate +5.8% 6%
- 3 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 6%
- 4 Sales Managers High +4.5% 5%
- 5 First-Line Supervisors of Office and Administrative Support Workers Very high +0.1% 4%
Where people moved in from
of 126,296 moves in
- 1 Hotel, Motel, and Resort Desk Clerks Very high +1.8% 10%
- 2 General and Operations Managers High +5.0% 10%
- 3 Food Service Managers Moderate +5.8% 7%
- 4 First-Line Supervisors of Office and Administrative Support Workers Very high +0.1% 5%
- 5 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 4%
Resumes over-represent younger, white-collar job-seekers and moves into management. Schubert, Stansbury and Taska (resume data).
Education and training for the occupation
O*NET survey of workers in this occupation
- 1% high school
- 6% some college
- 3% associate's
- 72% bachelor's
- 18% not published
O*NET marks 18% of the answers as too uncertain to publish, so the parts shown don't add up to 100%.
O*NET 31.0 survey of workers in this occupation · 15 people answered.
Census survey (American Community Survey)
- 5% less than high school
- 19% high school
- 22% some college
- 12% associate's
- 32% bachelor's
- 9% master's
- 1% doctorate
Census ACS 2024, all workers in this occupation · 1,329 people surveyed.
Why the two can differ
O*NET asks about 20 people in each occupation, which makes its shares uncertain, but it reports the exact occupation and counts certificates. The Census survey reaches thousands, but it groups some occupations together and counts degrees only. More in the Guide
Median pay by highest degree full-time, year-round · Census ACS 2024, all workers in this occupation
6 programs, such as Hospitality Administration/Management, General, Hotel/Motel Administration/Management and Restaurant/Food Services Management.
See all
- Hospitality Administration/Management, General
- Hotel/Motel Administration/Management
- Restaurant/Food Services Management
- Resort Management
- Hotel, Motel, and Restaurant Management
- Hospitality Administration/Management, Other
Jobs that require a credential BLS Occupational Requirements Survey 2023
BLS publishes no credential figures for this occupation.
Look up certifications, training and licenses U.S. Department of Labor
- Certification Finder ↗ certifications CareerOneStop lists for this occupation
- Training Finder ↗ schools and programs, nationwide; narrow the place there
- License Finder ↗ licenses by state
- Apprenticeship Finder ↗ DOL lists 2 registered apprenticeships in this occupation (HOTEL MANAGER; Lodging Manager). Apprenticeship.gov can't be linked to one occupation, so search for “Lodging Managers” there.
These open in a new tab and send only the occupation's public code. More in the Guide
BLS AI exposure categories (Aug 2026) · BLS Employment Projections 2025–35 · O*NET 31.0 · Task ratings: Eloundou et al., Science (2024) · Microsoft "Working with AI" v1.1 · Anthropic Economic Index (2026-06-26) · Schubert, Stansbury and Taska · NCES CIP–SOC · Census ACS 2024 · BLS JOLTS
See it online, and explore any career: https://www.pathmosaic.com/card/11-9081.00