Tellers
Also called: Bank Teller, Financial Services Representative (FSR), Member Services Representative, TellerReceive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.
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What the data says: AI could halve the time on 14 of its 28 tasks, and jobs are projected to shrink 13.2% by 2035. How to think about this →
About this projection
BLS builds AI into its projections where the research supports it: “BLS generally applies adjustments based on this research conservatively, where there is convincing evidence for a change.”
It also notes a limit: “BLS projection methods are not designed to capture extremely rapid technological change.”
On its AI exposure groups, BLS says exposure “does not imply job loss.”
Recent conditions
- In 2024, 3.6% of people in this work were unemployed, against 3.8% across all occupations Census ACS 2024
- From Sep 2025 to Aug 2026, 4.3 hires for every 10 job openings in finance and insurance, which employs about 98% of people in this work, against 7.3 across all industries BLS JOLTS
One box per opening, filled for each hire; hires beyond the openings are added in a lighter shade. Higher can mean openings get filled, or that people leave often; lower, that jobs go unfilled, or hiring is slow.4.3 this industry7.3 all industries
Median pay by state BLS OEWS May 2025, state estimates
Tap a state for its figures.
Median pay in every state
| State | Median | Middle half earn | Jobs |
|---|---|---|---|
| Alabama | $37,350 | $35,330 to $43,970 | 6,770 |
| Alaska | $46,770 | $46,180 to $47,510 | 1,020 |
| Arizona | $45,250 | $39,850 to $46,430 | 3,770 |
| Arkansas | $35,710 | $30,780 to $38,070 | 4,250 |
| California | $46,900 | $44,690 to $49,380 | 25,230 |
| Colorado | $46,060 | $42,590 to $48,390 | 5,370 |
| Connecticut | $46,320 | $44,360 to $48,030 | 3,220 |
| Delaware | $45,340 | $39,200 to $48,850 | 1,400 |
| District of Columbia | $45,590 | $42,990 to $46,340 | 700 |
| Florida | $45,580 | $38,810 to $47,710 | 14,700 |
| Georgia | $41,690 | $36,700 to $46,760 | 7,820 |
| Hawaii | $43,910 | $38,460 to $45,940 | 1,760 |
| Idaho | $42,380 | $38,580 to $44,400 | 2,690 |
| Illinois | $38,670 | $36,330 to $45,140 | 16,960 |
| Indiana | $38,730 | $36,750 to $44,450 | 8,400 |
| Iowa | $38,450 | $36,640 to $45,610 | 5,470 |
| Kansas | $36,840 | $34,900 to $43,590 | 4,720 |
| Kentucky | $37,210 | $35,270 to $43,320 | 5,350 |
| Louisiana | $35,680 | $29,470 to $37,860 | 4,900 |
| Maine | $42,890 | $38,750 to $45,460 | 2,410 |
| Maryland | $46,010 | $39,300 to $47,660 | 3,860 |
| Massachusetts | $46,900 | $44,420 to $48,420 | 7,190 |
| Michigan | $39,240 | $36,890 to $45,670 | 13,420 |
| Minnesota | $44,190 | $37,820 to $46,190 | 5,740 |
| Mississippi | $36,810 | $31,530 to $38,630 | 3,750 |
| Missouri | $36,650 | $34,300 to $44,170 | 10,030 |
| Montana | $38,080 | $36,790 to $42,580 | 1,660 |
| Nebraska | $38,140 | $36,690 to $42,920 | 4,590 |
| Nevada | $44,980 | $39,180 to $46,190 | 1,850 |
| New Hampshire | $44,460 | $39,740 to $45,750 | 1,550 |
| New Jersey | $47,210 | $43,680 to $48,270 | 10,270 |
| New Mexico | $37,680 | $35,410 to $45,260 | 2,330 |
| New York | $44,400 | $40,180 to $47,700 | 15,040 |
| North Carolina | $44,830 | $39,140 to $47,030 | 5,260 |
| North Dakota | $39,300 | $38,000 to $45,850 | 1,990 |
| Ohio | $39,810 | $36,590 to $46,440 | 13,890 |
| Oklahoma | $35,840 | $31,490 to $43,850 | 7,230 |
| Oregon | $44,440 | $39,760 to $46,290 | 2,990 |
| Pennsylvania | $40,200 | $36,770 to $45,810 | 14,800 |
| Puerto Rico | $30,430 | $27,780 to $32,930 | 2,850 |
| Rhode Island | $45,300 | $43,730 to $46,370 | 830 |
| South Carolina | $42,280 | $37,820 to $46,110 | 4,400 |
| South Dakota | $38,460 | $37,360 to $44,400 | 1,560 |
| Tennessee | $36,750 | $34,310 to $42,430 | 7,560 |
| Texas | $38,050 | $35,730 to $45,550 | 25,860 |
| Utah | $38,370 | $37,240 to $44,030 | 4,790 |
| Vermont | $44,030 | $39,060 to $45,240 | 930 |
| Virgin Islands | $32,750 | $30,310 to $33,790 | 130 |
| Virginia | $45,120 | $37,810 to $47,290 | 7,410 |
| Washington | $47,670 | $45,430 to $57,450 | 9,180 |
| West Virginia | $34,560 | $29,780 to $36,280 | 2,620 |
| Wisconsin | $39,640 | $37,610 to $45,260 | 9,030 |
| Wyoming | $38,290 | $36,710 to $45,500 | 970 |
Nationally: $43,030. Shades run from the lowest state median to the highest; a territory below that range takes the lightest. How to read this
How AI touches the work
What AI could speed up, task by task, and where people already use it.
AI could halve the time on 14 of its 28 tasks
| AI rating | Its main tasks | Share of Claude conversations May 2026 |
|---|---|---|
| AI + software | Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines. | Not published |
| Not much | Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. | Not published |
| Not much | Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. | Not published |
| AI + software | Enter customers' transactions into computers to record transactions and issue computer-generated receipts. | under 0.01% |
| AI alone | Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits. | Not published |
| AI + software | Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents. | Not published |
See all 28 tasks
| AI alone | Answer telephones and assist customers with their questions. | Not published |
| Not much | Prepare and verify cashier's checks. | Not published |
| AI alone | Resolve problems or discrepancies concerning customers' accounts. | Not published |
| Not much | Identify transaction mistakes when debits and credits do not balance. | under 0.01% |
| Not much | Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. | Not published |
| Not much | Arrange monies received in cash boxes and coin dispensers according to denomination. | Not published |
| Not much | Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due. | Not published |
| Not much | Monitor bank vaults to ensure cash balances are correct. | Not published |
| Not much | Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations. | Not published |
| Not much | Sort and file deposit slips and checks. | Not published |
| Not much | Carry out special services for customers, such as ordering bank cards and checks. | Not published |
| Not much | Receive and count daily inventories of cash, drafts, and travelers' checks. | Not published |
| Not much | Order a supply of cash to meet daily needs. | Not published |
| Not much | Count, verify, and post armored car deposits. | Not published |
| AI alone | Perform clerical tasks, such as typing, filing, and microfilm photography. | Not published |
| AI + software | Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds. | Not published |
| AI + software | Compute financial fees, interest, and service charges. | 0.01% |
| AI alone | Inform customers about foreign currency regulations and compute transaction fees for currency exchanges. | Not published |
| AI + software | Process and maintain records of customer loans. | Not published |
| AI alone | Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items. | under 0.01% |
| AI alone | Issue checks to bond owners in settlement of transactions. | Not published |
| AI alone | Quote unit exchange rates, following daily international rate sheets or computer displays. | under 0.01% |
Ordered by how important O*NET's respondents rate each task (1 to 5) times the share who say it is part of their job. The ordering is ours. 5 of the 28 have a published share of Claude conversations; “not published” means too few conversations for Anthropic to publish a figure.
Where people already use AI
The tasks above say what AI could speed up. This shows what people are using it for. Its 28 tasks fall under 18 work activities that many occupations share, and Microsoft counted how often each one came up in 200,000 conversations with its Copilot assistant in 2024.
- #3 Respond to customer problems or inquiries
- #11 Provide information to guests, clients, or customers
- #12 Explain regulations, policies, or procedures
- and 6 more, in the table below
| Work activity | This occupation's tasks under it | People asked AI for help in 10,000 conversations |
AI did it for them in 10,000 conversations |
|---|---|---|---|
| Evaluate the quality or accuracy of data | |||
| Execute financial transactions | |||
| Perform administrative or clerical activities | |||
| Reconcile financial data | |||
| Collect fares or payments | |||
| Respond to customer problems or inquiries | |||
| Purchase goods or services | |||
| Calculate financial data |
Show all 18 activities
| Provide information to guests, clients, or customers | |||
| Explain regulations, policies, or procedures | |||
| Process digital or online data | |||
| Determine values or prices of goods or services | |||
| Explain financial information | |||
| Issue documentation | |||
| Collect data about consumer needs or opinions | |||
| Sell products or services | |||
| Maintain sales or financial records | |||
| Process shipments or mail |
How people in this work use Claude
What people in this work made with Claude % of conversations
- Math or a calculation34%
- An email or message15%
- Data or a spreadsheet12%
- An explanation or answer7%
- A document or report6%
How they worked with Claude
47% of these conversations were about work. Anthropic Economic Index, May 2026.
How to read this
Work activities come from O*NET, which links every task to the broader activities it involves. Microsoft's figures are for the activity across everyone who used Copilot, not for tellers specifically. Copilot is a general chat assistant; dedicated coding tools are not included, so programming help is under-counted here. Activities are listed by how many of this occupation's tasks fall under them.
The task ratings say whether AI could halve the time a task takes: on its own (“AI alone”), or with software built on it (“AI + software”). They were made by people in 2023 (Eloundou et al.). Claude's share is the task's share of all Claude.ai conversations in May 2026; Anthropic doesn't publish a task with too few conversations. None of these add up to the BLS exposure group, which combines five research measures.
More in the Guide: task ratings · task order · work activities · Copilot figures · Claude
High exposure doesn't mean fewer jobs
BLS projects most occupations in its two most exposed groups to grow: 141 of 206 rated Very high and 165 of 206 rated High. Each dot is one of the 831 occupations BLS rates.
Career moves into and out of this occupation
From moves between occupations found in online resumes, 2002–2016. Career changes only: a first job after school isn't a move.
Where people moved next
of 181,358 moves out
- 1 Customer Service Representatives Very high -5.3% 10%
- 2 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 5%
- 3 Securities, Commodities, and Financial Services Sales Agents Very high +1.4% 5%
- 4 Retail Salespersons Very high -0.3% 4%
- 5 Bookkeeping, Accounting, and Auditing Clerks Very high -5.6% 4%
Where people moved in from
of 116,865 moves in
- 1 Customer Service Representatives Very high -5.3% 11%
- 2 Retail Salespersons Very high -0.3% 11%
- 3 Cashiers High -6.5% 9%
- 4 Waiters and Waitresses Moderate +2.0% 4%
- 5 First-Line Supervisors of Retail Sales Workers High -3.7% 4%
Resumes over-represent younger, white-collar job-seekers and moves into management. Schubert, Stansbury and Taska (resume data).
Education and training for the occupation
O*NET survey of workers in this occupation
- 2% less than high school
- 73% high school
- 3% postsecondary certificate
- 9% some college
- 5% associate's
- 8% bachelor's
O*NET 31.0 survey of workers in this occupation · 25 people answered.
Census survey (American Community Survey)
- 3% less than high school
- 33% high school
- 34% some college
- 12% associate's
- 16% bachelor's
- 2% master's
Census ACS 2024, all workers in this occupation · 2,370 people surveyed.
Why the two can differ
O*NET asks about 20 people in each occupation, which makes its shares uncertain, but it reports the exact occupation and counts certificates. The Census survey reaches thousands, but it groups some occupations together and counts degrees only. More in the Guide
Median pay by highest degree full-time, year-round · Census ACS 2024, all workers in this occupation
1 program: Banking and Financial Support Services.
Jobs that require a credential BLS Occupational Requirements Survey 2023
6.1% this occupation
45.3% all occupations
| By kind | This occupation | All occupations |
|---|---|---|
| a license | <0.5% | 19.1% |
| a certification | <0.5% | 5.8% |
| an educational certificate | <0.5% | 2.8% |
Share of jobs whose employer requires it. BLS doesn't say which credential. How to read this
Look up certifications, training and licenses U.S. Department of Labor
- Certification Finder ↗ certifications CareerOneStop lists for this occupation
- Training Finder ↗ schools and programs, nationwide; narrow the place there
- License Finder ↗ licenses by state
- Apprenticeship Finder ↗ DOL lists 1 registered apprenticeship in this occupation (TELLER (Financial)). Apprenticeship.gov can't be linked to one occupation, so search for “Tellers” there.
These open in a new tab and send only the occupation's public code. More in the Guide
BLS AI exposure categories (Aug 2026) · BLS Employment Projections 2025–35 · O*NET 31.0 · Task ratings: Eloundou et al., Science (2024) · Microsoft "Working with AI" v1.1 · Anthropic Economic Index (2026-06-26) · Schubert, Stansbury and Taska · NCES CIP–SOC · Census ACS 2024 · BLS JOLTS
See it online, and explore any career: https://www.pathmosaic.com/card/43-3071.00