Reservation and Transportation Ticket Agents and Travel Clerks
Also called: Airport Sales Agent, Reservation Agent, Reservations Agent, Tour Sales RepresentativeMake and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
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What the data says: AI could halve the time on 15 of its 19 tasks, yet jobs are projected to grow 2.5% by 2035. In the most exposed occupations, the squeeze shows up first among early-career workers. How to think about this →
About this projection
BLS builds AI into its projections where the research supports it: “BLS generally applies adjustments based on this research conservatively, where there is convincing evidence for a change.”
It also notes a limit: “BLS projection methods are not designed to capture extremely rapid technological change.”
On its AI exposure groups, BLS says exposure “does not imply job loss.”
Recent conditions
- In 2024, 3.9% of people in this work were unemployed, against 3.8% across all occupations Census ACS 2024
- From Sep 2025 to Aug 2026, 9.0 hires for every 10 job openings in transportation, warehousing, and utilities, which employs about 79% of people in this work, against 7.3 across all industries BLS JOLTS
One box per opening, filled for each hire; hires beyond the openings are added in a lighter shade. Higher can mean openings get filled, or that people leave often; lower, that jobs go unfilled, or hiring is slow.9.0 this industry7.3 all industries
Median pay by state BLS OEWS May 2025, state estimates
Tap a state for its figures.
Median pay in every state
| State | Median | Middle half earn | Jobs |
|---|---|---|---|
| Alabama | $36,620 | $31,680 to $55,850 | 150 |
| Alaska | $45,870 | $45,200 to $59,980 | 1,000 |
| Arizona | $45,710 | $38,580 to $66,500 | 3,020 |
| Arkansas | $42,040 | $37,090 to $46,280 | 430 |
| California | $49,420 | $45,200 to $56,620 | 10,580 |
| Colorado | $45,960 | $44,840 to $61,080 | 3,650 |
| Connecticut | $39,380 | $35,560 to $46,640 | 510 |
| Delaware | $43,140 | $38,290 to $51,350 | 70 |
| District of Columbia | $46,550 | $39,630 to $57,850 | 100 |
| Florida | $39,490 | $36,740 to $48,730 | 14,740 |
| Georgia | $47,860 | $38,490 to $76,880 | 5,880 |
| Guam | $27,230 | $22,770 to $34,110 | 220 |
| Hawaii | $45,020 | $37,410 to $62,660 | 1,590 |
| Idaho | $40,230 | $34,930 to $50,800 | 420 |
| Illinois | $47,850 | $38,260 to $59,290 | 7,080 |
| Indiana | $41,400 | $36,580 to $73,230 | 550 |
| Iowa | $36,880 | $35,630 to $45,200 | 200 |
| Kansas | $34,940 | $31,750 to $43,040 | 180 |
| Kentucky | $45,840 | $38,360 to $70,740 | 1,860 |
| Louisiana | $44,520 | $34,450 to $58,800 | 520 |
| Maine | $40,700 | $38,060 to $48,780 | 410 |
| Maryland | $40,750 | $40,230 to $50,370 | 720 |
| Massachusetts | $44,230 | $40,830 to $47,200 | 1,560 |
| Michigan | $60,220 | $38,230 to $77,530 | 1,980 |
| Minnesota | $60,090 | $44,940 to $78,940 | 2,160 |
| Mississippi | $37,730 | $31,600 to $48,980 | 170 |
| Missouri | $40,560 | $33,320 to $46,740 | 1,770 |
| Montana | $43,110 | $35,890 to $50,350 | 480 |
| Nebraska | $37,850 | $35,970 to $38,600 | 650 |
| Nevada | $41,000 | $37,320 to $50,090 | 2,660 |
| New Hampshire | $40,920 | $38,560 to $45,030 | 150 |
| New Jersey | $38,780 | $38,780 to $49,910 | 2,780 |
| New Mexico | $47,850 | $40,550 to $78,540 | 600 |
| New York | $42,990 | $38,710 to $49,590 | 5,510 |
| North Carolina | $44,630 | $36,120 to $76,420 | 5,760 |
| North Dakota | $34,870 | $34,530 to $39,020 | 150 |
| Ohio | $36,070 | $35,170 to $55,580 | 1,200 |
| Oklahoma | $47,340 | $45,000 to $80,200 | 920 |
| Oregon | $40,570 | $38,280 to $46,280 | 1,340 |
| Pennsylvania | $44,380 | $36,410 to $75,190 | 4,020 |
| Puerto Rico | not published | not published | 510 |
| Rhode Island | $45,420 | $42,850 to $59,180 | 210 |
| South Carolina | $43,740 | $37,200 to $53,630 | 1,010 |
| South Dakota | $35,860 | $31,430 to $38,160 | 230 |
| Tennessee | $38,530 | $37,630 to $62,630 | 1,410 |
| Texas | $38,220 | $30,700 to $57,590 | 18,410 |
| Utah | $38,660 | $37,550 to $49,650 | 3,260 |
| Vermont | $38,310 | $37,870 to $43,390 | 140 |
| Virgin Islands | $29,030 | $28,630 to $31,280 | 300 |
| Virginia | $44,140 | $39,280 to $48,140 | 2,540 |
| Washington | $48,520 | $44,920 to $63,870 | 2,970 |
| West Virginia | $34,030 | $29,550 to $35,890 | 100 |
| Wisconsin | $35,950 | $31,580 to $38,310 | 880 |
Nationally: $44,390. Shades run from the lowest state median to the highest; a territory below that range takes the lightest. How to read this
How AI touches the work
What AI could speed up, task by task, and where people already use it.
AI could halve the time on 15 of its 19 tasks
| AI rating | Its main tasks | Share of Claude conversations May 2026 |
|---|---|---|
| AI alone | Confer with customers to determine their service requirements and travel preferences. | Not published |
| AI alone | Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. | Not published |
| Not much | Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. | Not published |
| AI + software | Prepare customer invoices and accept payment. | Not published |
| AI alone | Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies. O*NET flags this task's ratings as uncertain | 0.06% |
| AI + software | Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. | Not published |
See all 19 tasks
| AI alone | Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements. | under 0.01% |
| AI alone | Promote particular destinations, tour packages, and other travel services. | Not published |
| Not much | Keep information facilities clean during operation. O*NET flags this task's ratings as uncertain | Not published |
| AI + software | Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. | under 0.01% |
| AI alone | Examine passenger documentation to determine destinations and to assign boarding passes. O*NET flags this task's ratings as uncertain | Not published |
| AI + software | Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps. | under 0.01% |
| AI alone | Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries. | under 0.01% |
| AI + software | Maintain computerized inventories of available passenger space and provide information on space reserved or available. | Not published |
| AI + software | Announce arrival and departure information, using public address systems. | Not published |
| AI + software | Contact motel, hotel, resort, and travel operators to obtain current advertising literature. O*NET flags this task's ratings as uncertain | Not published |
| Not much | Open or close information facilities. | Not published |
| AI + software | Provide clients with assistance in preparing required travel documents and forms. | Not published |
| Not much | Provide boarding or disembarking assistance to passengers needing special assistance. O*NET flags this task's ratings as uncertain | Not published |
Ordered by how important O*NET's respondents rate each task (1 to 5) times the share who say it is part of their job. The ordering is ours. 5 of the 19 have a published share of Claude conversations; “not published” means too few conversations for Anthropic to publish a figure.
Where people already use AI
The tasks above say what AI could speed up. This shows what people are using it for. Its 19 tasks fall under 15 work activities that many occupations share, and Microsoft counted how often each one came up in 200,000 conversations with its Copilot assistant in 2024.
- #2 Obtain information about goods or services
- #7 Explain technical details of products or services
- #8 Read documents or materials to inform work processes
- and 5 more, in the table below
| Work activity | This occupation's tasks under it | People asked AI for help in 10,000 conversations |
AI did it for them in 10,000 conversations |
|---|---|---|---|
| Provide general assistance to others, such as customers, patrons, or motorists | |||
| Provide information to guests, clients, or customers | |||
| Explain regulations, policies, or procedures | |||
| Obtain information about goods or services | |||
| Explain technical details of products or services | |||
| Read documents or materials to inform work processes | |||
| Compile records, documentation, or other data | |||
| Determine values or prices of goods or services |
Show all 15 activities
| Assist individuals with paperwork | |||
| Promote products, services, or programs | |||
| Maintain safety or security | |||
| Clean tools, equipment, facilities, or work areas | |||
| Maintain operational records | |||
| Assist individuals with special needs | |||
| Collect fares or payments |
How people in this work use Claude
What people in this work made with Claude % of conversations
- An explanation or answer60%
- Advice or a recommendation11%
- A plan or strategy6%
- A document or report5%
- An analysis or summary5%
How they worked with Claude
18% of these conversations were about work. Anthropic Economic Index, May 2026.
How to read this
Work activities come from O*NET, which links every task to the broader activities it involves. Microsoft's figures are for the activity across everyone who used Copilot, not for reservation and transportation ticket agents and travel clerks specifically. Copilot is a general chat assistant; dedicated coding tools are not included, so programming help is under-counted here. Activities are listed by how many of this occupation's tasks fall under them.
The task ratings say whether AI could halve the time a task takes: on its own (“AI alone”), or with software built on it (“AI + software”). They were made by people in 2023 (Eloundou et al.). Claude's share is the task's share of all Claude.ai conversations in May 2026; Anthropic doesn't publish a task with too few conversations. None of these add up to the BLS exposure group, which combines five research measures.
More in the Guide: task ratings · task order · work activities · Copilot figures · Claude
High exposure doesn't mean fewer jobs
BLS projects most occupations in its two most exposed groups to grow: 141 of 206 rated Very high and 165 of 206 rated High. Each dot is one of the 831 occupations BLS rates.
Career moves into and out of this occupation
From moves between occupations found in online resumes, 2002–2016. Career changes only: a first job after school isn't a move.
Where people moved next
of 29,996 moves out
- 1 Customer Service Representatives Very high -5.3% 8%
- 2 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 5%
- 3 Heavy and Tractor-Trailer Truck Drivers Moderate +3.8% 4%
- 4 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products Very high -0.9% 4%
- 5 Managers, All Other (2010 group) an older group BLS has since split; no exposure group today 3%
Where people moved in from
of 23,368 moves in
- 1 Customer Service Representatives Very high -5.3% 10%
- 2 Hotel, Motel, and Resort Desk Clerks Very high +1.8% 6%
- 3 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 5%
- 4 Retail Salespersons Very high -0.3% 4%
- 5 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products Very high -0.9% 4%
Resumes over-represent younger, white-collar job-seekers and moves into management. Schubert, Stansbury and Taska (resume data).
Education and training for the occupation
O*NET survey of workers in this occupation
- 9% less than high school
- 1% postsecondary certificate
- 2% associate's
- 1% bachelor's
- 87% not published
O*NET marks 87% of the answers as too uncertain to publish, so the parts shown don't add up to 100%.
O*NET 31.0 survey of workers in this occupation · 22 people answered.
Census survey (American Community Survey)
- 4% less than high school
- 28% high school
- 29% some college
- 11% associate's
- 24% bachelor's
- 3% master's
- 1% professional degree
Census ACS 2024, all workers in this occupation · 1,204 people surveyed.
Why the two can differ
O*NET asks about 20 people in each occupation, which makes its shares uncertain, but it reports the exact occupation and counts certificates. The Census survey reaches thousands, but it groups some occupations together and counts degrees only. More in the Guide
Median pay by highest degree full-time, year-round · Census ACS 2024, all workers in this occupation
Jobs that require a credential BLS Occupational Requirements Survey 2023
BLS publishes no credential figures for this occupation.
Look up certifications, training and licenses U.S. Department of Labor
- Certification Finder ↗ certifications CareerOneStop lists for this occupation
- Training Finder ↗ schools and programs, nationwide; narrow the place there
- License Finder ↗ licenses by state
- Apprenticeships: DOL's list of apprenticeable occupations doesn't include this one.
These open in a new tab and send only the occupation's public code. More in the Guide
BLS AI exposure categories (Aug 2026) · BLS Employment Projections 2025–35 · O*NET 31.0 · Task ratings: Eloundou et al., Science (2024) · Microsoft "Working with AI" v1.1 · Anthropic Economic Index (2026-06-26) · Schubert, Stansbury and Taska · NCES CIP–SOC · Census ACS 2024 · BLS JOLTS · Brynjolfsson, Chandar and Chen, Stanford (Aug 2026)
See it online, and explore any career: https://www.pathmosaic.com/card/43-4181.00