New Accounts Clerks
Also called: Financial Services Representative, Member Service Representative, New Accounts Representative, Personal BankerInterview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
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What the data says: AI could halve the time on 10 of its 15 tasks, and jobs are projected to shrink 6.5% by 2035. How to think about this →
About this projection
BLS builds AI into its projections where the research supports it: “BLS generally applies adjustments based on this research conservatively, where there is convincing evidence for a change.”
It also notes a limit: “BLS projection methods are not designed to capture extremely rapid technological change.”
On its AI exposure groups, BLS says exposure “does not imply job loss.”
Recent conditions
- In 2024, 8.0% of people in this work were unemployed, against 3.8% across all occupations Census ACS 2024
- From Sep 2025 to Aug 2026, 4.3 hires for every 10 job openings in finance and insurance, which employs about 98% of people in this work, against 7.3 across all industries BLS JOLTS
One box per opening, filled for each hire; hires beyond the openings are added in a lighter shade. Higher can mean openings get filled, or that people leave often; lower, that jobs go unfilled, or hiring is slow.4.3 this industry7.3 all industries
Median pay by state BLS OEWS May 2025, state estimates
Tap a state for its figures.
Median pay in every state
| State | Median | Middle half earn | Jobs |
|---|---|---|---|
| Alabama | $44,780 | $38,630 to $47,390 | 140 |
| Arkansas | $35,680 | $34,830 to $45,910 | 730 |
| California | $52,100 | $49,150 to $60,280 | 950 |
| Colorado | $48,870 | $45,900 to $57,470 | 390 |
| Connecticut | $57,080 | $50,180 to $59,180 | 420 |
| Delaware | $47,150 | $44,350 to $48,290 | 140 |
| District of Columbia | $60,990 | $55,260 to $71,450 | not published |
| Florida | $45,930 | $44,660 to $48,710 | 910 |
| Georgia | $45,770 | $43,990 to $49,660 | 1,650 |
| Hawaii | $47,440 | $46,850 to $51,720 | 140 |
| Idaho | $45,760 | $41,770 to $49,730 | 350 |
| Illinois | $49,040 | $45,030 to $50,160 | 2,020 |
| Indiana | $42,950 | $38,810 to $50,920 | 480 |
| Iowa | $45,630 | $41,970 to $47,870 | 1,320 |
| Kansas | $40,170 | $37,040 to $47,800 | 1,100 |
| Kentucky | $43,990 | $38,430 to $50,680 | 240 |
| Louisiana | not published | not published | 160 |
| Maine | $47,420 | $44,820 to $49,900 | 510 |
| Maryland | $43,200 | $39,050 to $50,290 | 80 |
| Michigan | $46,780 | $42,570 to $51,490 | 1,800 |
| Minnesota | $48,920 | $45,690 to $57,830 | 1,160 |
| Mississippi | $40,910 | $35,730 to $46,650 | 160 |
| Missouri | $50,270 | $39,890 to $57,090 | 590 |
| Montana | $43,610 | $40,370 to $45,930 | 470 |
| Nebraska | $47,140 | $43,240 to $49,040 | 1,150 |
| Nevada | $47,450 | $44,550 to $58,390 | 850 |
| New Hampshire | $48,170 | $45,720 to $52,930 | 410 |
| New Jersey | $57,240 | $48,040 to $80,540 | 230 |
| New Mexico | $51,380 | $37,330 to $54,980 | 150 |
| New York | $57,950 | $48,000 to $59,330 | 4,800 |
| North Carolina | $49,480 | $46,070 to $60,620 | 1,910 |
| North Dakota | $57,970 | $50,030 to $63,740 | 140 |
| Ohio | $48,310 | $45,140 to $50,250 | not published |
| Oklahoma | $43,380 | $36,100 to $47,010 | 1,650 |
| Oregon | $48,330 | $46,540 to $54,580 | 1,410 |
| Pennsylvania | $47,330 | $43,910 to $50,630 | 1,400 |
| Puerto Rico | $29,630 | $29,630 to $39,540 | not published |
| South Carolina | $45,500 | $41,830 to $47,130 | 60 |
| Tennessee | $49,770 | $47,910 to $51,750 | 420 |
| Texas | $44,040 | $38,560 to $49,850 | 2,360 |
| Utah | $44,890 | $41,020 to $46,990 | 210 |
| Vermont | $47,910 | $46,590 to $49,010 | 190 |
| Virginia | $46,350 | $41,630 to $55,600 | 640 |
| Washington | $52,830 | $48,030 to $55,650 | 310 |
| West Virginia | $38,520 | $33,360 to $43,890 | 150 |
| Wisconsin | $48,050 | $45,800 to $50,390 | 2,100 |
| Wyoming | $45,760 | $40,680 to $47,400 | 180 |
Nationally: $47,670. Shades run from the lowest state median to the highest; a territory below that range takes the lightest. How to read this
How AI touches the work
What AI could speed up, task by task, and where people already use it.
AI could halve the time on 10 of its 15 tasks
| AI rating | Its main tasks | Share of Claude conversations May 2026 |
|---|---|---|
| AI alone | Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit. | under 0.01% |
| AI alone | Compile information about new accounts, enter account information into computers, and file related forms or other documents. | under 0.01% |
| AI alone | Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities. | under 0.01% |
| AI alone | Refer customers to appropriate bank personnel to meet their financial needs. | Not published |
| AI + software | Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes. | Not published |
| Not much | Perform teller duties as required. | Not published |
See all 15 tasks
| Not much | Collect and record customer deposits and fees and issue receipts, using computers. | Not published |
| AI alone | Investigate and correct errors upon customers' request, according to customer and bank records. | Not published |
| Not much | Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults. | Not published |
| AI alone | Execute wire transfers of funds. | Not published |
| Not much | Perform foreign currency transactions and sell traveler's checks. | Not published |
| AI + software | Obtain credit records from reporting agencies. | Not published |
| AI alone | Process loan applications. | Not published |
| AI + software | Schedule repairs for locks on safe-deposit boxes. | Not published |
| Not much | Duplicate records for distribution to branch offices. | Not published |
Ordered by how important O*NET's respondents rate each task (1 to 5) times the share who say it is part of their job. The ordering is ours. 3 of the 15 have a published share of Claude conversations; “not published” means too few conversations for Anthropic to publish a figure.
Where people already use AI
The tasks above say what AI could speed up. This shows what people are using it for. Its 15 tasks fall under 15 work activities that many occupations share, and Microsoft counted how often each one came up in 200,000 conversations with its Copilot assistant in 2024.
- #3 Respond to customer problems or inquiries
- #7 Explain technical details of products or services
- #12 Explain regulations, policies, or procedures
- and 4 more, in the table below
| Work activity | This occupation's tasks under it | People asked AI for help in 10,000 conversations |
AI did it for them in 10,000 conversations |
|---|---|---|---|
| Execute financial transactions | |||
| Respond to customer problems or inquiries | |||
| Explain technical details of products or services | |||
| Explain regulations, policies, or procedures | |||
| Assist others to access additional services or resources | |||
| Perform administrative or clerical activities | |||
| Compile records, documentation, or other data | |||
| Process digital or online data |
Show all 15 activities
| Operate office equipment | |||
| Interview people to obtain information | |||
| Collect data about consumer needs or opinions | |||
| Schedule appointments | |||
| Sell products or services | |||
| Distribute materials, supplies, or resources | |||
| Collect fares or payments |
How people in this work use Claude
What people in this work made with Claude % of conversations
- An explanation or answer28%
- Data or a spreadsheet17%
- A document or report10%
- An analysis or summary9%
- Advice or a recommendation5%
How they worked with Claude
58% of these conversations were about work. Anthropic Economic Index, May 2026.
How to read this
Work activities come from O*NET, which links every task to the broader activities it involves. Microsoft's figures are for the activity across everyone who used Copilot, not for new accounts clerks specifically. Copilot is a general chat assistant; dedicated coding tools are not included, so programming help is under-counted here. Activities are listed by how many of this occupation's tasks fall under them.
The task ratings say whether AI could halve the time a task takes: on its own (“AI alone”), or with software built on it (“AI + software”). They were made by people in 2023 (Eloundou et al.). Claude's share is the task's share of all Claude.ai conversations in May 2026; Anthropic doesn't publish a task with too few conversations. None of these add up to the BLS exposure group, which combines five research measures.
More in the Guide: task ratings · task order · work activities · Copilot figures · Claude
High exposure doesn't mean fewer jobs
BLS projects most occupations in its two most exposed groups to grow: 141 of 206 rated Very high and 165 of 206 rated High. Each dot is one of the 831 occupations BLS rates.
Career moves into and out of this occupation
From moves between occupations found in online resumes, 2002–2016. Career changes only: a first job after school isn't a move.
Where people moved next
of 605 moves out
- 1 Financial Managers Very high +9.7% 16%
- 2 Construction Managers High +9.1% 6%
- 3 General and Operations Managers High +5.0% 5%
- 4 Heavy and Tractor-Trailer Truck Drivers Moderate +3.8% 4%
- 5 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products Very high -0.9% 3%
Where people moved in from
of 540 moves in
- 1 Tellers High -13.2% 8%
- 2 Securities, Commodities, and Financial Services Sales Agents Very high +1.4% 6%
- 3 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Very high -6.0% 6%
- 4 Cashiers High -6.5% 5%
- 5 Customer Service Representatives Very high -5.3% 5%
Resumes over-represent younger, white-collar job-seekers and moves into management. Schubert, Stansbury and Taska (resume data).
Education and training for the occupation
O*NET survey of workers in this occupation
- 46% high school
- 15% postsecondary certificate
- 28% some college
- 11% associate's
O*NET 31.0 survey of workers in this occupation · 19 people answered.
Census survey (American Community Survey)
- 3% less than high school
- 28% high school
- 20% some college
- 17% associate's
- 22% bachelor's
- 9% master's
- 1% doctorate
Census ACS 2024, all workers in this occupation · 99 people surveyed.
Why the two can differ
O*NET asks about 20 people in each occupation, which makes its shares uncertain, but it reports the exact occupation and counts certificates. The Census survey reaches thousands, but it groups some occupations together and counts degrees only. More in the Guide
1 program: Banking and Financial Support Services.
Jobs that require a credential BLS Occupational Requirements Survey 2023
BLS publishes no credential figures for this occupation.
Look up certifications, training and licenses U.S. Department of Labor
- Certification Finder ↗ certifications CareerOneStop lists for this occupation
- Training Finder ↗ schools and programs, nationwide; narrow the place there
- License Finder ↗ licenses by state
- Apprenticeships: DOL's list of apprenticeable occupations doesn't include this one.
These open in a new tab and send only the occupation's public code. More in the Guide
BLS AI exposure categories (Aug 2026) · BLS Employment Projections 2025–35 · O*NET 31.0 · Task ratings: Eloundou et al., Science (2024) · Microsoft "Working with AI" v1.1 · Anthropic Economic Index (2026-06-26) · Schubert, Stansbury and Taska · NCES CIP–SOC · Census ACS 2024 · BLS JOLTS
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